He checked for noise and there wasn't any
What time was the troublecall? Was it around 9AM? If not the noise probably wasn't occurring. My guess is it's a issue with the underground line that goes to your neighbors house. If so, it should show on your neighbors signal as well.
Yeah he did the test maybe around 8pm
Pinging darkatt. Does Tier 1 still have tools to look at signal levels across the street/node? Feel bad sending people to their email if it's just going to be a wild goose chase.
Tier 1 is relegated to using a monkey script they are required to follow. They are no longer technically trained, they are customer service trained and no longer have technical expertise. Back in 2006 when I was hired, we were required to be technically savvy, but these days, they are limited to the monkey script, and nothing more. It's sad really.
I know the script is there, but I hoped some went beyond it. What about Tier 2? Do they have tools to look at DOCSIS signal levels? Wasn't Edgehealth one of them?
