Forum Discussion

dbhanna's avatar
dbhanna
New Contributor III
7 years ago

Constant disconnects

The problem is getting worse.

06-01-2018 @ 12:00PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:03PM - 19.5 x 2.89 
06-01-2018 @ 12:06PM - 4.05 x 3.11
06-01-2018 @ 12:06PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:08PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:010PM - VERIZON - 32.0 x 25.3
06-01-2018 @ 12:11PM - 21.2 x 0.44
06-01-2018 @ 12:12PM - 34.6 x 0.14
06-01-2018 @ 12:13PM - 11.9 x 0.61
06-01-2018 @ 12:14PM - 7.24 x 1.75
06-01-2018 @ 12:15PM - 7.77 x 2.88
06-01-2018 @ 12:15PM - 8.44 x 3.12
06-01-2018 @ 12:16PM - 18.4 x 1.47
06-01-2018 @ 12:17PM - 35.0 x 3.10
06-01-2018 @ 12:18PM - 31.9 x 0.92
06-01-2018 @ 12:18PM - 34.9 x 3.30
06-01-2018 @ 12:24PM - 28.1 x 2.23
06-01-2018 @ 12:25PM - 4.88 x DEAD
06-01-2018 @ 12:25PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 12:27PM - 2nd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 12:30PM - 3rd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 12:31PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:32PM - 32.6 x 3.04
06-01-2018 @ 12:33PM - 33.0 x 3.18
 
06-01-2018 @ 12:59PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:02PM - 2nd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:03PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:04PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:04PM - 3rd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:06PM - 4th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:07PM - 5th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:08PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:09PM - 6th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:10PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:11PM - 35.7 x 3.14
06-01-2018 @ 1:12PM - 20.9 x 3.15
06-01-2018 @ 1:12PM - 35.7 x 7th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:15PM - 8th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:17PM - 22.5 x 3.39
06-01-2018 @ 1:18PM - 32.9 x 3.29
06-01-2018 @ 1:18PM - 9th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:18PM - 10th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:21PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:17PM - 34.1 x 0.16
06-01-2018 @ 1:23PM - 11th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:24PM - 12th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:25PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:26PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:26PM - 12th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:28PM - 13th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:29PM - 14th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:30PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:31PM - 15th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:31PM - 16th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:32PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:33PM - 17th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:33PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:34PM - 18th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:33PM - 19th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:36PM - 31.2 x 2.14
06-01-2018 @ 1:37PM - 29.1 x 0.31
06-01-2018 @ 1:37PM - 31.1 x 1.48
06-01-2018 @ 1:38PM - 35.4 x 2.49
06-01-2018 @ 1:39PM - 35.2 x 2.21
06-01-2018 @ 1:41PM - 34.6 x 2.24
06-01-2018 @ 1:42PM - 35.1 x 2.33
06-01-2018 @ 1:43PM - 35.5 x 2.39
06-01-2018 @ 1:44PM - 33.3 x 1.96
06-01-2018 @ 1:45PM - 34.8 x 2.52
06-01-2018 @ 1:45PM - 35.5 x 2.40
06-01-2018 @ 2:10PM -20th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 2:11PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 2:12PM - 35.4 x 3.08
06-01-2018 @ 2:13PM - 35.4 x 1.70
06-01-2018 @ 2:14PM - 35.5 x 1.11
06-01-2018 @ 2:15PM - 35.5 x 1.14
06-01-2018 @ 2:15PM - 30.6 x 1.37
06-01-2018 @ 2:16PM - 32.8 x 1.84
06-01-2018 @ 2:18PM - 32.0 x 1.93
06-01-2018 @ 2:18PM - 33.9 x 2.32
06-01-2018 @ 2:19PM - 34.8 x 2.60
06-01-2018 @ 4:09PM -21st MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:10PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:11PM -22nd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:12PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:12PM -23rd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:13PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:14PM -24th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:15PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:16PM -25th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:17PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:17PM -26th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:19PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:20PM - 35.1 x 3.25
06-01-2018 @ 4:20PM - 34.6 x 2.85
06-01-2018 @ 4:22PM -27th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:24PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:25PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:26PM - 34.3 x 2.98
06-01-2018 @ 4:26PM - 34.8 x 3.17
06-02-2018 @ 4:27PM - 1rst MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-02-2018 @ 6:58PM - 1rst MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-02-2018 @ 6:59PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 7:01PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 7:02PM - 35.3 x 2.92
06-02-2018 @ 10:01PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:01PM - 19.9 x 0.18
06-02-2018 @ 10:02PM - 18.3 x 3.38
06-02-2018 @ 10:02PM - 34.0 x 3.17
06-02-2018 @ 10:33PM - 13.6 x 0.08
06-02-2018 @ 10:36PM - 22.5 x 0.07
06-02-2018 @ 10:39PM - 0.38 x 0.03
06-02-2018 @ 10:39PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:41PM - 15.5 x 0.10
06-02-2018 @ 10:43PM - 26.8 x 0.09
06-02-2018 @ 10:43PM - 35.3 x 4.22
06-02-2018 @ 10:47PM - 4.30 x 0.60
06-02-2018 @ 10:48PM - 20.9 x 0.04
06-02-2018 @ 10:49PM - 23.9 x 0.04
06-02-2018 @ 10:50PM - 13.3 x 0.06
06-02-2018 @ 10:51PM - 0.80 x 0.04
06-02-2018 @ 10:53PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:54PM - 32.2 x 4.76
06-02-2018 @ 10:56PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:58PM - 2.90 x 0.06
06-02-2018 @ 10:59PM - 0.55 x 0.08
06-02-2018 @ 11:00PM - 2.10 x 0.04
06-02-2018 @ 11:01PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 11:02PM - 15.4 x 0.16
06-02-2018 @ 101:03PM - 35.7 x 3.32
 
06-03-2018 @ 10:36AM - NO PING - NO DATA - good carrier link
06-03-2018 @ 10:39AM - 17.0 x 0.10
06-03-2018 @ 10:40AM - 35.7 x 4.07
06-03-2018 @ 10:42AM - 26.0 x 3.70
06-03-2018 @ 10:43AM - 33.3 x 3.71
06-03-2018 @ 11:10AM - NO PING - NO DATA - good carrier link
06-03-2018 @ 11:12AM - 35.1 x 3.16
06-03-2018 @ 10:36PM - NO PING - NO DATA - good carrier link
06-03-2018 @ 10:38PM - NO PING - NO DATA - good carrier link
06-03-2018 @ 10:38PM - 35.3 x 3.18
 
06-04-2018 @ 10:43AM - NO PING - NO DATA - good carrier link
06-04-2018 @ 10:45AM - 
06-04-2018 @ 10:56PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 10:58PM - 34.2 x 3.10
06-04-2018 @ 11:01PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:01PM - 24.7 x 3.11
06-04-2018 @ 11:03PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (1)
06-04-2018 @ 11:06PM - 24.9 x 3.11
06-04-2018 @ 11:06PM - 35.5 x 3.19
06-04-2018 @ 11:08PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:09PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (2)
06-04-2018 @ 11:10PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:11PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (3)
06-04-2018 @ 11:11PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:12PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (4)
06-04-2018 @ 11:13PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:14PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:15PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (5)
06-04-2018 @ 11:16PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:17PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:19PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (6)
06-04-2018 @ 11:20PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (7)
06-04-2018 @ 11:21PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (8)
06-04-2018 @ 11:22PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (9)
06-04-2018 @ 11:23PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (10)
06-04-2018 @ 11:24PM - 35.5 x 4.42
06-04-2018 @ 11:25PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (11)
06-04-2018 @ 11:26PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (12)
06-04-2018 @ 11:27PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:27PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (13)
06-04-2018 @ 11:29PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (14)
06-04-2018 @ 11:30PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (15)
06-04-2018 @ 11:31PM - 35.3 x 1.81
06-04-2018 @ 11:32PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (16)
06-04-2018 @ 11:31PM - 35.6 x 1.181
06-04-2018 @ 11:33PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (17)
06-04-2018 @ 11:34PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:35PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:36PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:36PM - 35.9 x 3,20
06-04-2018 @ 11:37PM - 35.6 x 3.37
06-05-2018 @ 12:22PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 12:23PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 12:24PM - 35.6 x 3.12
06-05-2018 @ 1:29PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (1)
06-05-2018 @ 1:31PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (2)
06-05-2018 @ 1:32PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:32PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (3)
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06-05-2018 @ 1:36PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (4)
06-05-2018 @ 1:36PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:37PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:37PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (5)
06-05-2018 @ 1:38PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (6)
06-05-2018 @ 1:38PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:39PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:40PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:40PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (7)
06-05-2018 @ 1:42PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:42PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (8)
06-05-2018 @ 1:43PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:44PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:45PM -35.9 x 2.77
06-05-2018 @ 1:47PM - 34.2 x 3.10
 
06-05-2018 @ 2:27PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:28PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:29PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (9)
06-05-2018 @ 2:29PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:30PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:31PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (10)
06-05-2018 @ 2:32PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (11)
06-05-2018 @ 2:32PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:34PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (12)
06-05-2018 @ 2:35PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:36PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:38PM - 33.6 x 3.24
 
06-05-2018 @ 2:39PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (13)
06-05-2018 @ 2:40PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (14)
06-05-2018 @ 2:41PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:42PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:43PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (15)
06-05-2018 @ 2:43PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:44PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (16)
06-05-2018 @ 2:44PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:45PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:46PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:47PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (17)
06-05-2018 @ 2:49PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:50PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:51PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (18)
06-05-2018 @ 2:52PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:53PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:55PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (19)
06-05-2018 @ 2:55PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:57PM - 35.8 x 3.13
06-05-2018 @ 2:58PM - 35.5 x 3.13
 
06-05-2018 @ 3:13PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (20)
06-05-2018 @ 3:15PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:16PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:17PM - 35.3 x 3.13
 
06-05-2018 @ 3:18PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (21)
06-05-2018 @ 3:20PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:21PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:24PM - 35.5 x 3.97
 
06-05-2018 @ 6:54PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (22)
06-05-2018 @ 6:56PM - 35.5 x 3.09
 
06-05-2018 @ 7:44PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (22)
06-05-2018 @ 7:26PM - 34.1 x 3.23
 
 
07-16-2018 @ 1:23PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (1)
 
07-16-2018 @ 1:27PM - NO PING - NO DATA - good carrier link
 
07-16-2018 @ 1:30PM - NO PING - NO DATA - good carrier link
 
07-16-2018 @ 1:39PM - NO PING - NO DATA - good carrier link
 
07-21-2018 @ 3:08PM - NO PING - NO DATA - good carrier link
 
07-22-2018 @ 5:32PM - NO PING - NO DATA - good carrier link
 
07-22-2018 @ 5:42PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (2)
 
07-22-2018 @ 5:45PM - NO PING - NO DATA - good carrier link
 
07-22-2018 @ 5:55PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (3)
 
07-22-2018 @ 6:01PM - TOTAL LINE DISCONNECT
 
07-24-2018 @ 2:50PM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 6:01AM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 7:07AM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 7:09AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
08-21-2018 @ 7:12AM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 7:17AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:18AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:19AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT 
 
08-21-2018 @ 7:21AM - 32.8 x 3.29
 
08-21-2018 @ 7:45AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:46AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:47AM - 35.4 x 2.00
08-21-2018 @ 7:48AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT 
 
08-21-2018 @ 7:50AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:51AM - 35.7 x 3.24
 
08-29-2018 @ 11:30PM - NO PING - NO DATA - good carrier link
 
 
10-02-2018 @ 3:16PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-02-2018 @ 3:18PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-02-2018 @ 3:25PM - AREA OUTAGE!
 
10-03-2018 @ 10:57AM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 11:17AM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 12:09PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-03-2018 @ 12:20PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-03-2018 @ 3:13PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-03-2018 @ 3:28PM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 4:02PM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 4:04PM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 7:17PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-04-2018 @ 10:24AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:35AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:21AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:28AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:40AM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 10:41AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 11:37AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-04-2018 @ 11:38AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 2:01PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-04-2018 @ 2:04PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:09PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:11PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:33PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:34PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:49PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:52PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:53PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:56PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:57PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:58PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 5:18PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 5:20PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 9:51PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:27PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:39PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:41PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 11:06PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-04-2018 @ 11:07PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 11:08PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 11:49PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 11:50PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 12:19PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:27AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:30AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:31AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:52AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:53AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-05-2018 @ 6:56AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 7:11AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-05-2018 @ 7:19AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 7:49AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-05-2018 @ 7:50AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 7:51AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 7:52AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 7:52AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 8:52AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 8:53AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 9:01AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 9:02AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 12:46PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 12:53PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 12:54PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 1:00PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 1:02PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 1:31PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 1:32PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 1:48PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:03PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:04PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:30PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:31PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 11:41PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 12:27AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 12:28AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 12:55AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 12:56AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 1:04AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 1:05AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 1:06AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 8:02AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 7:07PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 7:08PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 7:22PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 7:23PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 7:44PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 11:01PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 11:23PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 11:23PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 11:24PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 11:25PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 12:53AM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 12:54AM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 12:55AM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:58AM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 11:58AM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 12:07PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 12:08PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 4:19PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 4:20PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 4:22PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 5:14PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 5:15PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:16PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:17PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:24PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:25PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:26PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:46PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:47PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 11:09PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 11:10PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 11:54PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 11:55PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 11:56PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 10:53AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:11AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:12AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:13AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:39AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:40AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:41AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:42AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:43AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:44AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:46AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:47AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:48AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:07PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:08PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:09PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:26PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:27PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:28PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:29PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:35PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:36PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:54PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:55PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 3:12PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 3:36PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 4:00PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 4:01PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 5:18PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:19PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:20PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 5:24PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:25PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:26PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 5:34PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:35PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:36PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 6:10PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:11PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:12PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:23PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:24PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 6:32PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:33PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 10:32PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 10:33PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 10:34PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:29PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:30PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:31PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:32PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:33PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:45AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:46AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:47AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:59AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:00AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:01AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:05AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:06AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:07AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:45AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:51AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:52AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:53AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:54AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:55AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:29AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:30AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 11:32AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:33AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:34AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:55AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:56AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:08PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:09PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:10PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:11PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:12PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:42PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:43PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:44PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:59PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:00PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:01PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:02PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:10PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:11PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:12PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:13PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:32PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:33PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:34PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:35PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:36PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:37PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:38PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:39PM - NO PING _ NO DATA _ good carrier link
  • dbhanna's avatar
    dbhanna
    7 years ago

    Still having problems. 11/08/2018, 7 captured external resets to my modem and multiple disconnects; 11/09/2018, 5 captured external resets to my modem and multiple disconnects; 11/10/2018, 3 captured external resets to my modem and multiple disconnects. (Captured modem resets means I saw the modem lights go thru the reset cycle which I have become VERY familiar with. I'm sure I have missed a few incidences.) (From 10/26/2018 to 11/07/2018 I had no issues with my service at all. I wonder who was on vacation during this time?)

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Dbhanna, your modem metrics are outside of our preferred specifications. Is there a splitter on the coax connection to the modem? Bypass the splitter and see if your connectivity improves. If there is no splitter, I suggest a service call so an on-site technician can resolve this for you. -Becky, Cox Support Forums Moderator
    • dbhanna's avatar
      dbhanna
      New Contributor III
      7 years ago

      There is no splitter in my setup. There is the type-F adapter that came with the modem and that is it. 

      • CarolLM's avatar
        CarolLM
        Former Moderator
        7 years ago
        Hi there, with the issues you're experiencing like Becky has explained we'll have to schedule a service appointment for a Field Tech to troubleshoot and resolve. Please reach out to us on a Facebook private message, Twitter direct message or an email to us at cox.help@cox.com and include your telephone number and date/time appointment preference. Our Techs work each day and appointment times are 8-10a, 10a-12p, 1-3p, 3-5p, and 5-7p. Also, please include a link/attachment to this conversation. We look forward to your response and getting this issue resolved. -Thanks, Carol
  • dbhanna's avatar
    dbhanna
    New Contributor III
    6 years ago

    Updated data

    11-14-2018 @ 3:18PM - NO PING - NO DATA_good carrier link
    11-14-2018 @ 3:19PM - NO PING - NO DATA_good carrier link
    11-14-2018 @ 3:20PM - NO PING - NO DATA_good carrier link
    11-14-2018 @ 3:21PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 4:27PM - MODEM RESET
    11-15-2018 @ 4:28PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 4:29PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 5:53PM - NO PING - NO DATA_good carrier link
     
    11-15-2018 @ 6:59PM - MODEM RESET
    11-15-2018 @ 7:00PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 7:01PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 7:02PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 7:03PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 7:03PM -  TOTAL LINE DISCONNECT
    11-15-2018 @ 7:04PM -  TOTAL LINE DISCONNECT
    11-15-2018 @ 7:05PM -  TOTAL LINE DISCONNECT
    11-15-2018 @ 7:06PM -  TOTAL LINE DISCONNECT
    11-15-2018 @ 7:07PM -  TOTAL LINE DISCONNECT
    11-15-2018 @ 7:08PM - TOTAL LINE DISCONNECT
    AREA OUTAGE til 10:02PM?????
    11-15-2018 @ 9:26PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 10:19PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 10:20PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 10:21PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 10:38PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:17PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:18PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:19PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:26PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:27PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:28PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:32PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:33PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:52PM - NO PING - NO DATA_good carrier link
    11-15-2018 @ 11:53PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 12:00AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 12:06AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 12:07AM - NO PING - NO DATA_good carrier link
     
     
    11-16-2018 @ 10:38AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 10:39AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:24AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:25AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:26AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:42AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:43AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:44AM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 12:22PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 1:10PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 1:11PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 1:12PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 1:21PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 1:48PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 1:49PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 2:49PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 2:50PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 3:29PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 3:30PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 4:58PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 4:59PM - NO PING - NO DATA_good carrier link
     
    11-16-2018 @ 5:33PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 5:34PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 6:31PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 6:32PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 7:19PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 7:20PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:31PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:34PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:35PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:37PM - MODEM RESET(1)
     
    11-16-2018 @ 8:38PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:39PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:56PM - MODEM RESET(2)
     
    11-16-2018 @ 8:57PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:58PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 8:59PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 9:00PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 9:49PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 9:50PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 9:52PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 9:53PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 10:29PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 10:30PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:00PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:22PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:23PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:24PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:53PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:56PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:57PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 11:59PM - NO PING - NO DATA_good carrier link
    11-16-2018 @ 12:00PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:53AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:54AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:55AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:03AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:04AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:05AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:16AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:17AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:18AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:19AM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 12:24PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 12:25PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 12:26PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 12:29PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 12:30PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 12:40PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 2:27PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 2:28PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 2:29PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 3:01PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 3:02PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 3:08PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 3:09PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 3:10PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 3:34PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 3:35PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 3:39PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 3:40PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 6:53PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 6:54PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 7:26PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 7:27PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 7:28PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 7:45PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 7:46PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 7:47PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 8:06PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 8:07PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 8:08PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 8:10PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 8:11PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 8:37PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 8:38PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 8:39PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 8:40PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 9:05PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:06PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:07PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:47PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:47PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 9:49PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:50PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:51PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:52PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:53PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:54PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:55PM - MODEM RESET (1)
    11-17-2018 @ 9:56PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 9:57PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 10:27PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:28PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 10:33PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:34PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:35PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:36PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 10:54PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:55PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:56PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 10:57PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 11:34PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:35PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 11:40PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:41PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:42PM - NO PING - NO DATA_good carrier link
     
    11-17-2018 @ 11:54PM - NO PING - NO DATA_good carrier link
    11-17-2018 @ 11:55PM - NO PING - NO DATA_good carrier link
     
    11-18-2018 @ 12:02AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:03AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:04AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:24AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:25AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:26AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:27AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:28AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:29AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:52AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:53AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:54AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:58AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:59AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:00AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:01AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:20AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:21AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:22AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:23AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:24AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:45AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:46AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:03AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:04AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:05AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:22AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:23AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:24AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:51AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:52AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:53AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:59AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:00AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:01AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:02AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:07AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:08AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:09AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:17AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:18AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:27AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:28AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:40AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:41AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:37PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:38PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:39PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:53PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:54PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:55PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:56PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 2:43PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 3:07PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 3:08PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 3:09PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 3:10PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:10PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:11PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:12PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:13PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:21PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:22PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:23PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:28PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:29PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:30PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:31PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:34PM - MODEM RESET from Cox (1)
    11-18-2018 @ 4:35PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:36PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 4:37PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 5:26PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 5:27PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 5:28PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:25PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:26PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:27PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:35PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:36PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:37PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:38PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:05PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:06PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:07PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:31PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:32PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:33PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:34PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:40PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:41PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:42PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:12PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:15PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:16PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:17PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:18PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:19PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:37PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:38PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:39PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:49PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:50PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:51PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:52PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:54PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:55PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:56PM - NO PING - NO DATA_good carrier link
     
    11-18-2018 @ 12:02AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:03AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:04AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:06AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:16AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:17AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:18AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:29AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:30AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:31AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:32AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:39AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:40AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:41AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:42AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:43AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:10AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:11AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:12AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:34AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:35AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:36AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:45AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:52AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 9:53AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:44AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 10:45AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:22AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:23AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:24AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:25AM - MODEM RESET from Cox
    11-18-2018 @ 11:25AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:26AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:27AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:28AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:37AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:38AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:44AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:45AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:46AM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 11:47AM - NO PING - NO DATA_good carrier link
     
    11-18-2018 @ 12:03PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:04PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:05PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:04PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:17PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:18PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:19PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:20PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:37PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:38PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:39PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 12:40PM - NO PING - NO DATA_good carrier link
    11-18-2018 @ 1:07PM - NO PING - NO DATA_good carrier link

    • dbhanna's avatar
      dbhanna
      New Contributor III
      6 years ago

      The problem is solved!

      When the higher carrier frequency 'GigaBlast' network was brought online in my neighborhood my connection became VERY unreliable. I ended up going to the Cox store and renting a modem and all my problems disappeared! My old modem was a Netgear CMD31T which was designed for up to 150Mbs BUT was using older technology. This modem apparently does not have sharp enough bandpass filters on the frontend and probably the front end amplifier does not have enough snr or high frequency rejection to handle the new higher noise GigaBlast system. I recommend removing the Netgear CMD31T from the modem compatibility list. 

    • ChrisL's avatar
      ChrisL
      Former Moderator
      6 years ago
      @Dbhanna

      I'm thinking the next step to troubleshoot the issues you're experiencing is going to be scheduling a technician to come out and troubleshoot further.

      -Chris
      • Kevin_J's avatar
        Kevin_J
        New Contributor
        6 years ago

        If a technician comes for this kind of issue, would you still charge or the issue will be looked with no charge?