Forum Discussion

dbhanna's avatar
dbhanna
New Contributor III
7 years ago

Constant disconnects

The problem is getting worse. 06-01-2018 @ 12:00PM - NO PING - NO DATA - good carrier link 06-01-2018 @ 12:03PM - 19.5 x 2.89  06-01-2018 @ 12:06PM - 4.05 x 3.11 06-01-2018 @ 12:06PM - N...
  • dbhanna's avatar
    dbhanna
    7 years ago

    Still having problems. 11/08/2018, 7 captured external resets to my modem and multiple disconnects; 11/09/2018, 5 captured external resets to my modem and multiple disconnects; 11/10/2018, 3 captured external resets to my modem and multiple disconnects. (Captured modem resets means I saw the modem lights go thru the reset cycle which I have become VERY familiar with. I'm sure I have missed a few incidences.) (From 10/26/2018 to 11/07/2018 I had no issues with my service at all. I wonder who was on vacation during this time?)

dbhanna's avatar
dbhanna
New Contributor III

Updated data

11-14-2018 @ 3:18PM - NO PING - NO DATA_good carrier link
11-14-2018 @ 3:19PM - NO PING - NO DATA_good carrier link
11-14-2018 @ 3:20PM - NO PING - NO DATA_good carrier link
11-14-2018 @ 3:21PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 4:27PM - MODEM RESET
11-15-2018 @ 4:28PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 4:29PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 5:53PM - NO PING - NO DATA_good carrier link
 
11-15-2018 @ 6:59PM - MODEM RESET
11-15-2018 @ 7:00PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:01PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:02PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:03PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:03PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:04PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:05PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:06PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:07PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:08PM - TOTAL LINE DISCONNECT
AREA OUTAGE til 10:02PM?????
11-15-2018 @ 9:26PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:19PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:20PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:21PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:38PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:17PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:18PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:19PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:26PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:27PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:28PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:32PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:33PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:52PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:53PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:00AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:06AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:07AM - NO PING - NO DATA_good carrier link
 
 
11-16-2018 @ 10:38AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 10:39AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:24AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:25AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:26AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:42AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:43AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:44AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:22PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:10PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:11PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:12PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:21PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:48PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:49PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 2:49PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 2:50PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 3:29PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 3:30PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 4:58PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 4:59PM - NO PING - NO DATA_good carrier link
 
11-16-2018 @ 5:33PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 5:34PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 6:31PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 6:32PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 7:19PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 7:20PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:31PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:34PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:35PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:37PM - MODEM RESET(1)
 
11-16-2018 @ 8:38PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:39PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:56PM - MODEM RESET(2)
 
11-16-2018 @ 8:57PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:58PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:59PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:00PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:49PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:50PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:52PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:53PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 10:29PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 10:30PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:00PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:22PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:23PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:24PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:53PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:56PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:57PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:59PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:00PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:53AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:54AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:55AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:03AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:04AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:05AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:16AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:17AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:18AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:19AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:24PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:25PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:26PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:29PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:30PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:40PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 2:27PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 2:28PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 2:29PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:01PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:02PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:08PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:09PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:10PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:34PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:35PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:39PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:40PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 6:53PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 6:54PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 7:26PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:27PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:28PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 7:45PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:46PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:47PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 8:06PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:07PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:08PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 8:10PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:11PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 8:37PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:38PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:39PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:40PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 9:05PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:06PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:07PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:47PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:47PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 9:49PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:50PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:51PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:52PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:53PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:54PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:55PM - MODEM RESET (1)
11-17-2018 @ 9:56PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:57PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 10:27PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:28PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 10:33PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:34PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:35PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:36PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 10:54PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:55PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:56PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:57PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 11:34PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:35PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 11:40PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:41PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:42PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 11:54PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:55PM - NO PING - NO DATA_good carrier link
 
11-18-2018 @ 12:02AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:03AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:25AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:26AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:27AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:28AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:29AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:52AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:53AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:54AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:58AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:59AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:00AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:01AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:20AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:21AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:22AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:23AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:46AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:03AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:04AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:05AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:22AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:23AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:51AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:52AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:53AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:59AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:00AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:01AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:02AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:07AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:08AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:09AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:17AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:18AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:27AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:28AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:40AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:41AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:39PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:53PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:54PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:55PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:56PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 2:43PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:07PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:08PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:09PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:10PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:10PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:11PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:12PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:13PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:21PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:22PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:23PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:28PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:29PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:30PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:31PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:34PM - MODEM RESET from Cox (1)
11-18-2018 @ 4:35PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:36PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 5:26PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 5:27PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 5:28PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:25PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:26PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:27PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:35PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:36PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:05PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:06PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:07PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:31PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:32PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:33PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:34PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:40PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:41PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:42PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:12PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:15PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:16PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:17PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:18PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:19PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:39PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:49PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:50PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:51PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:52PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:54PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:55PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:56PM - NO PING - NO DATA_good carrier link
 
11-18-2018 @ 12:02AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:03AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:06AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:16AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:17AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:18AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:29AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:30AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:31AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:32AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:39AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:40AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:41AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:42AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:43AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:10AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:11AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:12AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:34AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:35AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:36AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:52AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:53AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:44AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:22AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:23AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:25AM - MODEM RESET from Cox
11-18-2018 @ 11:25AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:26AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:27AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:28AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:37AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:38AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:44AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:46AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:47AM - NO PING - NO DATA_good carrier link
 
11-18-2018 @ 12:03PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:05PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:17PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:18PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:19PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:20PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:39PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:40PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:07PM - NO PING - NO DATA_good carrier link

ChrisL's avatar
ChrisL
Former Moderator
6 years ago
@Dbhanna

I'm thinking the next step to troubleshoot the issues you're experiencing is going to be scheduling a technician to come out and troubleshoot further.

-Chris
  • Kevin_J's avatar
    Kevin_J
    New Contributor
    6 years ago

    If a technician comes for this kind of issue, would you still charge or the issue will be looked with no charge?

    • ChrisL's avatar
      ChrisL
      Former Moderator
      6 years ago
      @Kevin J

      There is a $75 service charge for technician visits if it is determined that the problem is caused by something inside of the home and you're not enrolled in our Cox Complete Care. Outside issues or problems caused by Cox provided equipment under warranty or lease are covered free of charge.

      -Chris
  • dbhanna's avatar
    dbhanna
    New Contributor III
    6 years ago

    From 10/24/2018 thru 11/07/2018 I had absolutely no problems. There were no problems with my service on 11/22/2018 or 11/24/2018.

    External modem reset's require a specific sequence of packets be sent from Cox.

    There were seven modem resets and multiple data loses from 8:50PM till 10:28PM on 11/08/2018.

    There were seven modem resets and multiple data loses from 8:50PM till 10:28PM on 11/09/2018.

    There were three modem resets and multiple data loses from 3:19PM till 9:16PM on 11/10/2018.

    There were ten modem resets and multiple data loses from 1:54PM till 11:47PM on 11/23/2018.

    Data disconnects started at 5:01PM on 11/25/2018 and there was a modem reset at 6:50PM.

    There is nothing wrong with my equipment.

    • LisaH's avatar
      LisaH
      Moderator
      6 years ago
      Hi Dbhanna. If there are intermittent internet connectivity issues, we will need to schedule a service call in order for the technician to determine what is causing this and fix it. Being in the office limits our capabilities to determine where the signal issue is located. If you would like to schedule something, please email your complete address and name on the account to cox.help@cox.com and this link and we will be glad to take care of this. Thanks, Lisa - Cox Support Forums Moderator.
    • DSM's avatar
      DSM
      New Contributor
      6 years ago

      I was offered the same option of a service call, that we pay for.  Given the amount of complaints on this forum about this issue, it would seem to me our equipment is not the issue.  In fact, I am certain it is not my equipment.  I'll be interested to follow your thread to see what happens.

      • dbhanna's avatar
        dbhanna
        New Contributor III
        6 years ago

        There is nothing wrong with my modem. I worked in electronics for over 30 years and my last job was on satellite electronics in digital and high frequency rf. The change from the old lower frequency carrier system to Gigablast on old infrastructure is the problem.

        A modem reset is a special set of packets sent out from the Cox network and so far today from 10:22AM till 9:49PM I have received 22 modem resets. Modems do not reset themselves, that's why they tell you to unplug them to reset them.