random disconnects
Ive been having issues in Arkansas on random quick disconnects for about a month. These last from 15 seconds to a few minutes and seem to get worse in the evenings. The connection can go an hour or two with no problems then have then constantly. I have replaced my netgear cm1000 modem and asus router combo that was 4+ years old to an arris s33 and asus gt ax11000 pro router but the problem persists. Chat tech support just told me to have the modem checked even though I explained the same problem is happening on both. This issue disconnects out of games and interrupts youtubetv or any other streaming service on wired or wireless connections. Ive been a customer in the same location for several years so its easy to notice the difference. I don't feel my problem is equipment related but that is what they want to point to. I replaced the modem per another chat support conversation prior to this guy saying I need the new modem checked out that they both could have same issue. Any suggestions at this point would be helpful.
First, post your signal levels from 192.168.100.1. See here for more info. Either copy paste the data, or if the formatting is bad, upload a screenshot. See here on how, but basically you have to join the forum. If it's easier, use Imgur and post a link.
Next, do you see anything in the logs around the time of the disconnects? Don't post the logs unless you edit out your modem's MAC address from it. I suggest Justpaste.it for edited logs as they can sometimes set off the forum's anti spam feature.
Last, have you tried connecting a PC direct to the S33 for a bit and see if the disconnect happen? This is moot if the signal levels or logs are obviously bad.
