Forum Discussion

JG333's avatar
JG333
New Contributor III
10 months ago
Solved

random disconnects

Ive been having issues in Arkansas on random quick disconnects for about a month. These last from 15 seconds to a few minutes and seem to get worse in the evenings. The connection can go an hour or t...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    10 months ago

    First, post your signal levels from 192.168.100.1. See here for more info. Either copy paste the data, or if the formatting is bad, upload a screenshot. See here on how, but basically you have to join the forum. If it's easier, use Imgur and post a link.

    Next, do you see anything in the logs around the time of the disconnects? Don't post the logs unless you edit out your modem's MAC address from it. I suggest Justpaste.it for edited logs as they can sometimes set off the forum's anti spam feature.

    Last, have you tried connecting a PC direct to the S33 for a bit and see if the disconnect happen? This is moot if the signal levels or logs are obviously bad.

JG333's avatar
JG333
New Contributor III

JG333's avatar
JG333
New Contributor III
10 months ago

I have not connected directly from modem to desktop. I will pay better attention to the next time is happens and see what logs say in reference to that time frame. Ive been at work all day and my daughters said it was happening all day off and on but no specific time. I see current stuff in the logs such as time sync fail, no ranging response received and unicast maintenance.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    10 months ago
    no ranging response received

    Is that a T3 time out error? Also, could you scroll down so we can see the upstream levels?

    • JG333's avatar
      JG333
      New Contributor III
      10 months ago
      No Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.1;
      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        10 months ago

        Yea, that is probably your issue. See if you have those when you have the disconnects. If so, check your upstream. Should be below 50dB. Also, can you explain how the coaxial gets from the street to the room the modem is in? Splitters/amps/filters/etc?

        PS. Fellow Blizzard player huh? Cheers!