Forum Discussion

dbhanna's avatar
dbhanna
New Contributor III
7 years ago

Constant disconnects

The problem is getting worse. 06-01-2018 @ 12:00PM - NO PING - NO DATA - good carrier link 06-01-2018 @ 12:03PM - 19.5 x 2.89  06-01-2018 @ 12:06PM - 4.05 x 3.11 06-01-2018 @ 12:06PM - N...
  • dbhanna's avatar
    dbhanna
    7 years ago

    Still having problems. 11/08/2018, 7 captured external resets to my modem and multiple disconnects; 11/09/2018, 5 captured external resets to my modem and multiple disconnects; 11/10/2018, 3 captured external resets to my modem and multiple disconnects. (Captured modem resets means I saw the modem lights go thru the reset cycle which I have become VERY familiar with. I'm sure I have missed a few incidences.) (From 10/26/2018 to 11/07/2018 I had no issues with my service at all. I wonder who was on vacation during this time?)

ChrisL's avatar
ChrisL
Former Moderator
@Dbhanna

I'm thinking the next step to troubleshoot the issues you're experiencing is going to be scheduling a technician to come out and troubleshoot further.

-Chris
Kevin_J's avatar
Kevin_J
New Contributor
6 years ago

If a technician comes for this kind of issue, would you still charge or the issue will be looked with no charge?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    6 years ago
    @Kevin J

    There is a $75 service charge for technician visits if it is determined that the problem is caused by something inside of the home and you're not enrolled in our Cox Complete Care. Outside issues or problems caused by Cox provided equipment under warranty or lease are covered free of charge.

    -Chris