Forum Discussion

unfortunate1234's avatar
unfortunate1234
New Contributor
31 days ago

Constant Interruptions

Been loyal to this service provider for 15+ years but I am ready to switch to another. 
Multiple internet interruptions at various times that could last hours.
-almost failed midterms due to the internet disconnecting. 
-had to take the rest of my midterms at a friends house, their provider is AT&T. 
-constant haggling to keep your bill a steady, affordable rate

-know it all customer service reps, who just want to make your bill higher without fixing any actual issues

-outages that last days to hours 

-Homelife is useless, no internet connection so what’s the point of it? 
-no coupons, upgrades for loyalty members and no compensation for the loss of usage when they provide horrible service. 
I also have unlimited data, upgraded to 1000 mps, and the new Pw router/modem and if this fixes nothing with the stability of the network; I will switch to AT&T. 

  • CurtB's avatar
    CurtB
    Honored Contributor
    31 days ago

    Maybe the new router/modem will help, but switching to unlimited data and a faster Internet plan won't fix an Internet connection issue.  You'll just pay more for it. 

    • unfortunate1234's avatar
      unfortunate1234
      New Contributor
      31 days ago

      They’ve increased my bill by $30.00 to upgrade my service for “faster internet” & a new modem as the service rep repeatedly expressed that I could not get the modem by itself. Fingers crossed it will help the connection issue but if not, I will keep this forum updated. 

  • Twstahl's avatar
    Twstahl
    New Contributor II
    31 days ago

    Same, cox is terrible.  Have had multiple people out and still have issues.  Thinking of leaving them as well.  400 a month and their answer is always spend more money. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    31 days ago

    Hi, there. We're sorry to see you go and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.