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frustratedNetwo's avatar
frustratedNetwo
New Contributor II
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Dynamic Range Window violation

been receiving this message over and over

Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:e5:26:a0;CMTS-MAC=00:1e:be:ff:28:b0;CM-QOS=1.1;CM-VER=3.0;

i have been dealing with this issue for a year and i am fed up.

Please does anybody have a solution.

Dealing with intermittent internet like i am back when the internet first came out wtf.

intermittent
  • frustratedNetwo's avatar
    frustratedNetwo

    So the problem is fixed!! Smiley Happy I am posting this so if anyone has the same problem they can fix it too. First things first the router and/or the equipment was not the problem. The problem was cox sent out ### techs to my house over and over. When calling cox the last time I told them my modems power signals were not looking correct and told them about my modems logs. Ask your ISP for i believe what they call a "Data Tech" this tech actually knew what they were doing and fixed the issues. I had been dealing with this problem for over a year and it took the tech 30 minutes to fix my problem. So in ending this topic after the tons of hours looking on the internet and wasting my time JUST CALL YOUR ISP and have them fix the problem if your logs and symptoms are the same as mine, do not waste your time. Hopefullly this helps someone else out.

     

    these were the errors my modem was giving to look my modems logs i typed 192.168.100.1 in the search bar:

     2016-11-15, 20:48:43 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:e5:26:a0;CMTS-MAC=00:1e:be:ff:28:b0;CM-QOS=1.1;CM-VER=3.0;

    2016-11-15, 20:48:57 Warning (5) Dynamic Range Window violation

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  • frustratedNetwo's avatar
    frustratedNetwo
    New Contributor II

    here are my modem levels:

    Procedure Status Comment
    Acquire Downstream Channel 975000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Security Enabled BPI+
    IP Provisioning Mode Honor MDD honorMdd(4)
     
    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Locked QAM256 54 975000000 Hz -6 dBmV 37.5 dB 0 0
    2 Locked QAM256 9 849000000 Hz -1.4 dBmV 39.1 dB 0 0
    3 Locked QAM256 10 855000000 Hz -1.5 dBmV 39.1 dB 0 0
    4 Locked QAM256 11 861000000 Hz -1.5 dBmV 39.2 dB 0 0
    5 Locked QAM256 12 867000000 Hz -1.6 dBmV 39.2 dB 0 0
    6 Locked QAM256 13 873000000 Hz -1.9 dBmV 39.2 dB 0 0
    7 Locked QAM256 14 879000000 Hz -2.1 dBmV 39 dB 0 0
    8 Locked QAM256 15 885000000 Hz -2.4 dBmV 38.8 dB 0 0
    9 Locked QAM256 16 891000000 Hz -2.7 dBmV 38.6 dB 0 0
    10 Locked QAM256 49 945000000 Hz -5.3 dBmV 37.8 dB 0 0
    11 Locked QAM256 50 951000000 Hz -5.6 dBmV 37.7 dB 0 0
    12 Locked QAM256 51 957000000 Hz -5.7 dBmV 37.6 dB 0 0
    13 Locked QAM256 52 963000000 Hz -5.8 dBmV 37.6 dB 0 0
    14 Locked QAM256 53 969000000 Hz -6.1 dBmV 37.3 dB 0 0
    15 Locked QAM256 55 981000000 Hz -6.3 dBmV 37.2 dB 0 0
    16 Locked QAM256 56 987000000 Hz -6.5 dBmV 37.1 dB 0 0
     
    Upstream Bonded Channels

    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 33.2 dBmV
    2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 33.2 dBmV
    3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 32.6 dBmV
    4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 34.7 dBmV

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @frustratedNetwork

    Those types of events would suggest that there is a signal or equipment problem somewhere. Are there any cable splitters you can try bypassing and seeing if that helps?

  • frustratedNetwo's avatar
    frustratedNetwo
    New Contributor II

    where would these splitters be? we only have cox internet and dish tv? the cable goes directly to the modem a tech put a filter on the cable then when i had problems another tech took it off. The same issues happens when directly connected to the modem too. I have used a whole brand new router and issues still happen.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    frustratedNetwork said:
    we only have cox internet and dish tv? t

    Does your Dish TV coaxial(cable) connect to the same coaxial as Cox internet? The two could be interfering with each other.

    How does the coaxial get from the pole/street to the modem? You say direct, but there has to at least be a ground, usually in the house box on the side of your house, otherwise that may be your problem.

  • frustratedNetwo's avatar
    frustratedNetwo
    New Contributor II

    So the problem is fixed!! Smiley Happy I am posting this so if anyone has the same problem they can fix it too. First things first the router and/or the equipment was not the problem. The problem was cox sent out ### techs to my house over and over. When calling cox the last time I told them my modems power signals were not looking correct and told them about my modems logs. Ask your ISP for i believe what they call a "Data Tech" this tech actually knew what they were doing and fixed the issues. I had been dealing with this problem for over a year and it took the tech 30 minutes to fix my problem. So in ending this topic after the tons of hours looking on the internet and wasting my time JUST CALL YOUR ISP and have them fix the problem if your logs and symptoms are the same as mine, do not waste your time. Hopefullly this helps someone else out.

     

    these were the errors my modem was giving to look my modems logs i typed 192.168.100.1 in the search bar:

     2016-11-15, 20:48:43 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:e5:26:a0;CMTS-MAC=00:1e:be:ff:28:b0;CM-QOS=1.1;CM-VER=3.0;

    2016-11-15, 20:48:57 Warning (5) Dynamic Range Window violation