Forum Discussion
- RabiyaNew Contributor II
- DannySModeratorHello, if still finding concerns over the connection and need us to check anything that could be affecting the connection? We would be happy to do so for you. When available can you please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com for assistance anytime. -Dan
- RabiyaNew Contributor II
Yes, I need help, I see lots of T3 time out and T4 reboot of modem automatically happening, the issue is not getting resolved for me
- Dave9Contributor III
SNR isn't great but it's technically within specs. I don't know if I trust those power levels. All channels perfectly 0 dBmV doesn't seem possible. Maybe someone from Cox can confirm those levels. This doesn't look like an easy answer.
- JonathanJFormer Moderator@Rabiya
I've checked the surrounding area and not showing any issues the would be affecting the modem. Check the modem signal levels and they're not at the levels we like seeing them. You mention you have tried different modem. Have you check the coax cable and make sure there are no kinks and the conductor (copper pin ) is bent or just try swap the coax if you have a spare?
Jonathan J
Cox Moderator- RabiyaNew Contributor II
I tried different coax (new fresh out of pack no kinks) and also tried another room, got different power level but still same disconnect
- Dave9Contributor III
You posted firewall/router logs but you need to post cable modem logs. Also look at the high error rate on channel 2/927 MHz. Possible RF ingress.
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