Forum Discussion

Rabiya's avatar
Rabiya
New Contributor II
5 years ago

Cox connection drop @85044

Please see above logs in modem and cox fix this pls, I tried with 3 different modem, issue started 3-4 weeks ago
bad service
Intermittent Connectivity
Rabiya's avatar
Rabiya
New Contributor II
5 years ago

jonathanj  dave9 also started seeing T4, what should be the value to expect on SNR or power level?

Cable Modem Reboot due to T4 timeout ;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

  • Dave9's avatar
    Dave9
    Contributor III
    5 years ago

    SNR isn't great but it's technically within specs. I don't know if I trust those power levels. All channels perfectly 0 dBmV doesn't seem possible. Maybe someone from Cox can confirm those levels. This doesn't look like an easy answer.

  • DannyS's avatar
    DannyS
    Moderator
    5 years ago
    Hello, if still finding concerns over the connection and need us to check anything that could be affecting the connection? We would be happy to do so for you. When available can you please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com for assistance anytime. -Dan
    • Rabiya's avatar
      Rabiya
      New Contributor II
      5 years ago

      Yes, I need help, I see lots of T3 time out and T4 reboot of modem automatically happening, the issue is not getting resolved for me