Dave9
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Joined 5 years ago
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Re: TERRIBLE upload speeds! Major packet loss!
I want a technician to come to my residence to see if anything is wrong with the lines coming into the building but I'm told they want to charge me $75! How is that ok? You can't charge someone for a problem in which you are responsible for Cox. They won't charge you unless the problem is the fault of your equipment and even then it's rare to be charged. Don't let that stop you from calling for a technician. There are only two possibilities: either it's their equipment and they fix it for free, or it's your equipment and they fix it for $75 which is a great price for on-site repair of personal equipment. Either way you win. Call for a tech.99Views3likes5CommentsRe: Why can Verizon offer 100 or faster upload speeds vs. COX for the price?
It's mostly technical as WiderMouthOpen mentioned. The cable network was designed around the concept of prioritizing download speeds. In fact the very first cable modems didn't even have upload capabilities at all. Upload was done via dial-up modem and download was done by the cable modem! But it's also a marketing reason in that cable internet was originally designed to be an entertainment consumption service, which requires a lot of download speed. Upload was mainly used to request the next web page or the next video. Nowadays people use their internet differently but a lot of cable operators still see themselves as providing an entertainment service that has no real use for upload speeds. Not to mention that there is a stigma attached to high upload speeds because that can be used to distribute pirated media.73Views1like0CommentsRe: Can we get answers to service issues and compensated for failures?
I know I sound like a broken record when I say it, but there is no button Cox can push to fix all of these problems because it's not one big problem. It's thousands of little problems and each one has to be fixed individually. The only way to get them fixed is to call for a tech, and if the first tech doesn't have the skill to fix it, call for another tech until they get it fixed. Then when it breaks again, call for a tech again. The problem you're having isn't nationwide, statewide or even citywide. It's more likely a problem isolated to your block. But the cable network is fragile and many blocks have problems that never get properly reported or properly fixed. Of course this all assumes that you've fixed all problems with your equipment an your premises wiring. It also assumes that you're testing wired directly to your computer. If you're getting slow wireless speeds that's probably not a Cox issue. Wireless is always problematic especially in crowded areas like apartment buildings.27Views0likes0CommentsRe: Modem levels bad ?
EDIT: I just noticed you said you took this screenshot during an outage. Don't test during an outage. You're guaranteed to see problems. Reset the modem, wait 24 hours, and post the signals when there is no outage. Downstream signals are pretty good, but way too many uncorrectables. That's not normal. Upstream has major problems. Only 2 channels bonded. And too much variation between lowest power and highest power (I think they call that "tilt"). There's an issue either with your on-premises wiring/equipment or with the Cox plant. It could be a problem with your modem but problems with the modem are quite rare.8Views1like6CommentsRe: Upstream packet loss and jitter
I dont get why they are not regulated to monitor customer connections and pro-actively respond. They can likely see multiple modems in the same area having this issue. Instead of sending techs one by one to houses to resolve nothing. I don't know for sure, but I have a theory. If they monitored all modems and looked for areas of trouble, that might create a legal responsibility for them to repair those problems in order to continue selling their service. If they knew about problems but chose not to fix them, that might count as knowingly selling a defective product. Also, most people use their connections mainly for light web browsing and some video streaming. Those people are unaffected by moderate upstream packet loss, so Cox has no reason to repair those connections until the users complain. The cable network is old and fragile so it's possible they just wouldn't be able to keep up with repairs if they fixed every single problem with the network. Instead they wait for people to complain and only fix the areas where people are affected by the problems. Again I don't know anything for sure. This is just a theory.16Views1like0CommentsRe: Upstream packet loss and jitter
That means the large number of uncorrectables you saw before was probably the result of overnight maintenance. The good news is that you probably don't have a major noise ingress problem, but that bad news is that it's a more complicated problem to solve. Hopefully Cox can figure it out.11Views0likes5CommentsRe: T3 Timeouts and modem restarting throughout the day, tech scheduled. What do I say to make sure it gets fixed when they are on site?
How much of a difference DOCSIS 3.1 makes on slower speed plans is baesd on the level of congestion on the node. DOCSIS 3.1 allows for more QAM channels and also for OFDM which can carry a lot more data. It's also good to keep your modem current because it makes it harder for Cox to blame the modem. Anyone who subscribes to cable internet should basically budget to buy a new modem every 4 years or so, just to keep up with technology. Same as anything else. If you keep up with technology you have a better experience.28Views0likes0Comments