Forum Discussion

Rabiya's avatar
Rabiya
New Contributor II
5 years ago

Cox connection drop @85044

Please see above logs in modem and cox fix this pls, I tried with 3 different modem, issue started 3-4 weeks ago
bad service
Intermittent Connectivity
Rabiya's avatar
Rabiya
New Contributor II

jonathanj  dave9 also started seeing T4, what should be the value to expect on SNR or power level?

Cable Modem Reboot due to T4 timeout ;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

DannyS's avatar
DannyS
Moderator
5 years ago
Hello, if still finding concerns over the connection and need us to check anything that could be affecting the connection? We would be happy to do so for you. When available can you please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com for assistance anytime. -Dan
  • Rabiya's avatar
    Rabiya
    New Contributor II
    5 years ago

    Yes, I need help, I see lots of T3 time out and T4 reboot of modem automatically happening, the issue is not getting resolved for me