Cox connection drop @85044
Please see above logs in modem and cox fix this pls, I tried with 3 different modem, issue started 3-4 weeks ago
Forum Discussion
@Rabiya
I've checked the surrounding area and not showing any issues the would be affecting the modem. Check the modem signal levels and they're not at the levels we like seeing them. You mention you have tried different modem. Have you check the coax cable and make sure there are no kinks and the conductor (copper pin ) is bent or just try swap the coax if you have a spare?
Jonathan J
Cox Moderator
I've checked the surrounding area and not showing any issues the would be affecting the modem. Check the modem signal levels and they're not at the levels we like seeing them. You mention you have tried different modem. Have you check the coax cable and make sure there are no kinks and the conductor (copper pin ) is bent or just try swap the coax if you have a spare?
Jonathan J
Cox Moderator
I tried different coax (new fresh out of pack no kinks) and also tried another room, got different power level but still same disconnect
You posted firewall/router logs but you need to post cable modem logs. Also look at the high error rate on channel 2/927 MHz. Possible RF ingress.
Are these better? I changed back to my modem that was verified working in optimal condition by cox technician a year back. I just started seeing issues 3-4 weeks ago and had to swap and try with other modem.( The log earlier posted was from router /modem combo netgear c3000. )
That still a lot of errors. And the SNR looks low. Can you post the logs too? When you changed the cable, was the modem unplugged from power? If you don't know how to post the logs you would need a Cox representative to look at those for you.
