Forum Discussion

Rabiya's avatar
Rabiya
New Contributor II
5 years ago

Cox connection drop @85044

Please see above logs in modem and cox fix this pls, I tried with 3 different modem, issue started 3-4 weeks ago
bad service
Intermittent Connectivity
Rabiya's avatar
Rabiya
New Contributor II

I tried different coax (new fresh out of pack no kinks) and also tried another room, got different power level but still same disconnect 

Dave9's avatar
Dave9
Contributor III
5 years ago

You posted firewall/router logs but you need to post cable modem logs. Also look at the high error rate on channel 2/927 MHz. Possible RF ingress.

  • Rabiya's avatar
    Rabiya
    New Contributor II
    5 years ago

    Are these better?  I changed back to my modem that was verified working in optimal condition by cox technician a year back. I just started seeing issues 3-4 weeks ago and had to swap and try with other modem.( The log earlier posted was from router /modem combo netgear c3000. )

    • Dave9's avatar
      Dave9
      Contributor III
      5 years ago

      That still a lot of errors. And the SNR looks low. Can you post the logs too? When you changed the cable, was the modem unplugged from power? If you don't know how to post the logs you would need a Cox representative to look at those for you.

      • Rabiya's avatar
        Rabiya
        New Contributor II
        5 years ago
        Aug 20 2020 07:55:25 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 07:55:25 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Jan 01 1970 00:00:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Jan 01 1970 00:00:18 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:13:55 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:13:51 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:13:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:13:31 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:13:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:13:11 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:12:51 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:12:51 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:12:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:12:31 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:12:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:12:11 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:11:51 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:11:51 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:11:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;
        Aug 20 2020 06:11:31 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=00:38:df:9b:d9:ce;CM-QOS=1.1;CM-VER=3.0;