Recent Discussions
Netgear C6300 Router Issue
Hello I have notice that my modem is randomly rebooting not every day but maybe once a week type of deal. I check my event logs and noticed since the 4th there have been error popping up surprisingly this is abut the time I noticed issues. I did a hard reset of the modem also called cox to let them know they asked me to replace the router sorry that is just such a typical answer and it drives me nuts. Has anyone had experience with the below errors? Thanks for any help/advise.. Time Priority Description Dec 26 2017 21:01:48 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 21:01:48 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 26 2017 20:51:20 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 20:51:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 26 2017 19:25:45 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 19:25:45 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 18 2017 08:58:24 Critical (3) No Ranging Response received - T3 time-out Dec 17 2017 09:23:35 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 17 2017 09:23:35 Critical (3) No Ranging Response received - T3 time-out Dec 17 2017 09:21:49 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 17 2017 08:53:20 Notice (6) TLV-11 - unrecognized OID Dec 17 2017 08:53:20 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 11 2017 09:50:18 Critical (3) No Ranging Response received - T3 time-out Dec 11 2017 09:35:05 Notice (6) TLV-11 - unrecognized OID Dec 11 2017 09:35:04 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 10 2017 20:41:11 Critical (3) No Ranging Response received - T3 time-out Dec 10 2017 20:31:18 Warning (5) Auth Reject - No Information Dec 10 2017 20:31:09 Notice (6) TLV-11 - unrecognized OID Dec 10 2017 20:31:09 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 10 2017 19:59:22 Critical (3) No Ranging Response received - T3 time-out Dec 10 2017 19:59:19 Notice (6) TLV-11 - unrecognized OID Dec 10 2017 19:59:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 09 2017 22:47:00 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 22:29:52 Notice (6) DHCP Renew - lease parameters tftp file-^1/9DD2F20D/126/001 modified Dec 09 2017 12:05:07 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:59:41 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:48:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:47:56 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 09 2017 11:47:56 Critical (3) Ranging Request Retries exhausted Dec 09 2017 11:47:26 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 09 2017 11:47:26 Critical (3) Ranging Request Retries exhausted Dec 09 2017 11:46:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:45:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:45:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:45:05 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:44:57 Warning (5) Lost MDD Timeout Dec 09 2017 11:44:50 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 04 2017 19:52:12 Critical (3) No Ranging Response received - T3 time-out Dec 04 2017 19:40:06 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out Startup Procedure Procedure Status Comment Acquire Downstream Channel 867000000 Hz Locked Connectivity State Ok Operational Boot State -- -- Configuration File -- -- Security Enabled BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 81 831000000 Hz 5.0 dBmV 38.9 dB 0 0 2 Locked QAM 256 82 837000000 Hz 4.5 dBmV 38.9 dB 1 0 3 Locked QAM 256 83 843000000 Hz 4.5 dBmV 38.9 dB 1 0 4 Locked QAM 256 84 849000000 Hz 5.0 dBmV 40.3 dB 1 0 5 Locked QAM 256 85 855000000 Hz 5.4 dBmV 40.9 dB 1 0 6 Locked QAM 256 86 861000000 Hz 5.1 dBmV 40.3 dB 1 0 7 Locked QAM 256 87 867000000 Hz 5.1 dBmV 40.3 dB 0 0 8 Locked QAM 256 88 873000000 Hz 4.8 dBmV 40.9 dB 1 0 9 Locked QAM 256 121 927000000 Hz 4.6 dBmV 40.3 dB 1 0 10 Locked QAM 256 122 933000000 Hz 4.4 dBmV 40.3 dB 1 0 11 Locked QAM 256 123 939000000 Hz 3.9 dBmV 40.3 dB 0 0 12 Locked QAM 256 124 945000000 Hz 4.4 dBmV 38.9 dB 0 0 13 Locked QAM 256 125 951000000 Hz 5.3 dBmV 40.3 dB 0 0 14 Locked QAM 256 126 957000000 Hz 5.0 dBmV 40.3 dB 0 0 15 Locked QAM 256 127 963000000 Hz 4.5 dBmV 40.3 dB 0 0 16 Locked QAM 256 128 969000000 Hz 4.5 dBmV 40.3 dB 7 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17600000 Hz 36.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 36.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 36.5 dBmV Current System Time:Tue Dec 26 21:12:51 2017
Internet pricing
I am a internet starter customer. Earlier this year you raised the price $2.00 a month and then a couple of months later an additional $3.00 and claimed the second increase was because I was not bundling. So if I read that communication correctly, not only would I get a price discount if I bundled, I would also not be subject to this surcharge if I bundled. That's a classic coming and going pricing strategy. I understand that Cox is losing cable TV customers at a disconcerting rate but that is, as Cox knows, is a function of the Cox cable TV pricing model, which is not geared to modern customers. Rather, your current pricing model appears to be strictly profit driven (which obviously is not working) and foists on your customers TV cable channels that could not survive in market (supply and demand) driven environment or any incentives each such cable channel may be providing Cox to include those channels in your Cox cable TV bundles.. Cox, as with most cable, pricing model also discriminates against females, many of who have little or no interest in sports channels (which are a large price driver for cable pricing) and statistically significant less interest in cable news channels. I am an older customer and so remember the day that, in addition to your bundled prices, you permitted ala carte pricing customers. I don't know if return to alternate ala carte pricing is the answer but the answer is certainly not using your captive internet customers to offset profit reductions on your TV cable because (1) we internet customers have no interest in your cable TV offerings and (2) we are not captive once your internet pricing overcomes our inconvenience of changing internet providers threshold.
Super slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.
Internet Down for a Week in CBD
I am not normally one to vent online, but I have been having a nightmare of an experience with Cox that starting to make me question my sanity. BACKGROUND: I live in a large condo building (maybe about 150 or so units) in downtown New Orleans and have been a Cox customer since 2005. I don't ever remember having an outage issue, the few calls I have had over the years have been related to speed and resolved promptly. The condo has a bulk account for basic cable which shows on my account. That contract ends in 2018. I also have Ultimate Internet on my account. My floor's wiring is separated into two closets on opposite sides of the building. On December 11, the condo manager sent out an email saying there were basic cable issues with certain residents. I do not use my cable TV, so I thought nothing of it. My Internet was still working. On December 12, she sent another email saying that Cox was having "plant issues" and residents were still having issues. On the same day arrived home at 5pm. At 5:15 my Internet went out. I immediately called Cox and the earliest they could get a tech out was Thursday the 14th from 5-7pm. The tech showed up at 8pm and stayed till 10pm without resolving the issue. I called Cox for follow up the next day and they sent a tech out on Saturday the 16th from 5-7. The technician arrived at 7:15 and stayed till 9:30 and thought it was a plant issue. I lent him a known working backup modem which had the same issue as my main modem - no upstream signal (3rd light blinks before starting over) either in my condo unit or in the wiring closet. I followed up with phone call last night and they suggested it could be my modem because my cable TV was working. I went to Best Buy, bought a brand new 6190 and it did the same exact thing after provisioning. They also said there was an overnight planned maintenance till 6am. My regular modem was re-provisioned before I went to bed and I woke up to no Internet. Today marks a week without Internet. I am absolutely disgusted with Cox, but have no viable alternatives for service. I am certainly going to lobby the condo board to cancel the building’s bulk plan at the end of 2018 because it’s the only way to speak with my pocketbook and the “savings” are nominal at best since Cox is now enforcing data caps. At this point I am just spinning my wheels and am afraid I will have a long Christmas break from work with no Internet service. Does anyone have a clue how I can light a fire under Cox. I am amazed that I am in such a populated territory and have not gotten a speedy resolution. Crossposted: dslreports & redditDownload Speeds Not As Advertised
New Netgear C6250; Cat 5E hardwired to switch. Pay for 100 MB/SEC service; here are my speeds: Note: Only twice in the last 3 months have I ever gotten close to 100 MB downloads. Here are some representative samples: 12-11; 11:02 pm: 15.59 12-4; 11:00 pm: 52.19 12-2; 11:41 pm: 26.64 11-9; 7:18 pm: 28.82 Not much point in going on, my speeds in the evening range from a low of 15.59 MB/Sec to 59 MB/sec. The average hovers around 35 MB/sec download. I feel cheated and duped by COX as I pay almost $ 100/month for internet that never even comes close to the advertised speeds. Also, my service goes away at least once a week, it just goes "poof"; no more internet. Too bad Cox is the only service available at my location. How (if at all) can I get this rectified?
So does Gigablast come with unlimited or not?
I recently went over my data cap and decided to upgraded my 100 plan to unlimited. I called to see what we can do about this and I asked the rep if Gigablast came with unlimited already. He said yes, but today I looked at the website and it said that it also has a 1TB cap in the fine print. So which is it?Unstable Internet - 5 technicians later
Here's a post I put on Facebook seeking help. I post it here because it summarizes the situation: Do I know anyone who knows someone with some sort of authority atCox Communications? We have had unstable internet speeds (upload speed in particular) since day one of living in our new place (September 29th). We have had 5 technicians out (they're as tired of coming out as I am of having them), I've talked to support (tier one, tier two, and supervisors of said teams) 30+ times easily. They've told me that maintenance (a separate team from technicians, maintenance works on the network while techs only work from the house to the street) was working known issues at a node on three occasions, all three being marked as resolved while my instability remains. I'm lost on how to actually get it fixed or who I need to talk to make it happen. We're supposed to pay for 300down / 30up...70% of the time our upload speed is between 0-4mbps. Unfortunately, Verizon FiOS seems to be available in several neighborhoods nearby but not at our house or else we'd have switched already. Anyone? I have swapped out one panoramic modem/router combo for another. Didn't solve. I have purchased a modem recommended from a reputable source, and although it did drastically reduce my "worst" ping on my tracerts, it did not solve the problem. (I was getting a worst of 184 on my OWN home network with the panoramic and the highest I saw was around 50 on the new modem). So we can rule out a modem issue. The technicians have dropped a new line and bured it, they've replaced basically every cable we have. I have many screenshots of the instability. I will post some below, but have lots more on my desktop at home that I will be adding. My internets performance looks like a seismograph of the worlds worst earthquake. Let me point out in many of these photos of the graphs for broadcasting..I'm only running 4,000 to 4,500 kbps bitrate. This is only 4mbps -> 4.5mbps...We're supposed to have 30. Then when you consider the "minimum bitrate" that its registering during this instability you see numbers like 210kbps (see first photo)...on other occasions (and in photos I will provide when I get home) we drop to 0...we lose upload 100%. Here's what's happened over the last 2 hours at my house where we're not even using the internet except to look at this log of its stability: Here's some screenshots over the last month or two:Ultimate package is still slow
Hi I have the ultimate package (300 mbps) for more than a year. I just moved to a new house a month ago with 4 friends. The internet speed is too slow for 3 PC gaming. I am using ARRIS SURFboard SB6190 and LINKSYS WRT 32X gaming router. It is so lagging even we only play 2 PC at the same time. Can somebody tell me what is the problem and how to solve it？ Is it the problem with COX or something else? Thanks
Two Cox Speed Test Sites - What Are the Differences? Why Different Results?
I use both of the Cox internet speed test sites (see below). Whenever a test on each site is done within a minute of each other, both sites REGULARLY show immense differences between reported download speeds, usually a 70-125Mbps difference. The first site listed below always reports the slower speed. And get this, I just now did another test: the first site reported 70Mbps download and the second site reported 371Mbps download. Both appear to use test servers near me.I think the first site is HTML5 based because no plugin is required, and I know the second one is flash based. QUESTION: What are the differences between the two sites? Which one would be considered most accurate? Why? Thanks in advance for your answer. Cox site #1 https://www.cox.com/residential/support/internet/speedtest.html Cox site #2 https://www.cox.com/internet/speedcheck.cox
Daily Internet "Outages" beginning around Nov 7th, 2017 - packet loss
Hello, This really isn't a question. I am starting this thread to hopefully raise visibility around recent daily Internet "outages" in the Phoenix area. Specifically, for me, this started happening around Nov. 7th, 2017 and has been happening daily since. At our location, we are experiencing intermittent packet loss of up to 15% at random times throughout the day and it seems to increase in the evenings. Our modem never goes offline and a reboot of the modem does not fix the issue. When this event occurs and consistently packet loss is observed the Cox webpage for "my equipment" is usually update with "There is currently an outage in your area." with a resolution time several hours in the future. Eventually connectivity stabilizes for a period of time, but it has occur intermittently for 6 straight days. I am a patient person, but I finally reached out to Cox customer service on 11/11 to see why I am seeing daily outage messages for the last 5 days. Unfortunately, the Tier 1 support has limited visibility and isn't able to assist in troubleshooting or provided any detailed information even though this appears to be happening daily and several times a day. The last 2 nights, I have requested escalation to a supervisor. Although they've been very understanding, they have not been able to provide any information or relief. Apparently there are upgrades happening in my area and these are planned outages. However, the intermittent packet loss and outage messages are occurring during the day and outside the upgrade window. I am trying to raise visibility for this issue and hoping that others that have been experiencing the same issues over the last several days will reply here to hopefully gain some traction toward resolution. There is something severely wrong and possibly related to these upgrades, but nothing is being done to fix it. Unplanned outages happen and I can understand that. 6 straight days of issues affecting multiple customers on a node or set of nodes needs to be addressed. Hoping this will get fixed soon or this 20yr Cox customer will need to turn to another ISP for stable connectivity. Sincerely, Frustrated Cox Customer
