Internet Down 16 Hours and Counting
Initially Cox texted me a time frame for repair of about 4 hours but after that they only say that it is taking “a bit longer” with no further repair time estimate. What does it mean when Cox texts me that they’re working to restore my service. Do they literally have a technician physically present in my neighborhood working on the problem? My concern is that they’re working to find someone to fix the problem but haven’t actually dispatched a crew yet. I know that in my area they depend on third party technicians that they contract with and not necessarily Cox employees. I have been a Cox customer for 25 consecutive years. In the old days, Cox would have a crew dispatched almost immediately and most problems were resolved within a couple of hours.
Adding Ethernet a good idea?
I would like to add a Poe Ethernet switch to an existing cox panoramic Wi-Fi router. Would I connect the switch directly to the cox issued modem/router? Will it interfere with the ability to use Wi-Fi? Anyone have an Ethernet switch with POE that they would recommend for this application
Multi-day outage
Cox is out pretty regularly, but not for this long. This is day 3 with no resolution in sight and no helpful communication from Cox. Their website says it’s a known issue and they’re working on it, but no estimated repair time. You have to try to reset your equipment and click through a denial to get an estimated repair time, which is never accurate, it just adds about 30 minutes every so often. This isn’t just three days without something insignificant like streaming, this is three days without security cameras and three days without wifi for work. I’m in south Wichita. Anyone else having this problem? I’m ready to dump Cox.
Internet choppy and disconnecting randomly throughout the day
Hi, I've reset my modem multiple times and it fixes the issue temporarily, but I can't seem to find the root cause of the problem. It seems to be with the modem, but I want to make sure before I purchase a new one. I haven't contacted live customer support yet because I figured it would be better to make a post here first. The website smart-help just keeps recommending a modem reset, which fixes the problem temporarily, as I've previously stated. Any opinions or help is greatly appreciated. Thanks :D
Modem/Router Combo Internet Issues
Hello, all. I have the modem/router combo unit from Cox, a Technicolor CGM4140COM. At seemingly random intervals, my speeds drop to 2% of my plan speed. It doesn't matter if it's my wirred connections or Wi-Fi. This can happen multiple times in a day or not happen for days at a time. Every single chat to Cox has been a horrible experience that leaves me so angry primarily due to a complete lack of ability to read what I type. In some cases, my modem has been reset without my approval causing other issues in those moments as I work from home. Resetting the modem will fix the issue temporarily ever time. Despite saying this, the reps will always reset the modem, say it's resolved, and to contact again if it happens again. I reach back out and they just loop me around again. Hell, I've even had the speeds drop again within 15 minutes of a reset. I don't know what to do at this point as support seems to not care. A friend within a mile of me is also dealing with similar problems, though he could see the Uncorrectable Codeword count in his settings was off the charts. He was even given their newest modem/router combo earlier today and is already experiencing new issues. I'm hoping someone here may either know the magic words to use to get some actual help or have encountered and resolved this issue. Happy to provide any details that may help you help me.
Intermittent internet connection loss
Does anyone know what these event logs mean? I have an Arris Surfboard cable modem/router combo G34, AX3000. Early this morning around 3:30am I woke up and noticed my internet connection had dropped. I unplugged power for a few minutes and plugged back in and let the device come back up but the trouble persisted. This device only has one light on the front and it was flashing blue when the connection was lost. Typically when all is good the light is a steady blue. I've been having on and off problems going back to Summer 2024 but these logs look different. I was on a good stretch of about a month of not losing internet connection until this morning. I do continue to see Firewall input/forward drops however. I've had several tech visits and they always tell me the signal is strong. They have tested at the junction box by my driveway, the Cox box on the outside of the house, and the wall plate port near the modem/router. And the connection typically is great up until it's not and actually getting a tech out at any given drop would be impossible. When the connection drops my phone displays "Connected without internet", my laptop connection displays "No internet, secured". These types of internet drops have also followed me from one modem/router combo to a brand new different one.
If you are tired of daily internet dropouts...
If you, like many others, are experiencing daily internet drop-outs, horrible customer service, technicians who don't understand the problem, who simply test, then leave, replace the line to the house NOT UNDERSTANDING when you tell them it's everyone in the neighborhood, apparently customer service is not responding. After the 10th time of going in circles with a "remote" subcontracted customer service system that continues to just promise "We'll work on it", I found there is another option. Cox communications is licensed by the Federal Communications Commission to provide a specified level of data capability, pursuant to the cost, service, and expectations that many customer pay a premium amount of money for. Since the new protocol ALSO provides television broadcast service through said internet service (at an additional premium), they ALSO must meet federal service standards per their FCC licensing. The federal government ALSO subsidizes them millions to support EMS, Amber Alerts, and local television stations for reasons of public safety, and times of crisis such as COVID. Daily loss of internet, my employment productivity, and TV, without a REASONABLE attempt to correct the repeated, ongoing problem is a violation of their promise to you, the customer, and the federal government (FCC). IF you have tried over and over to get this issue corrected, only to be met with the same "run around" and lack of action, the FCC complaint portal is a very powerful tool. I just finished my detailed complaint, and you should too if you are experiencing the same problems of lack of service, lack of action, and lack of basically any motivation to correct a repeating problem. https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues Go to this URL and PLEASE take the time to explain your situation. With enough of these, Cox will be held accountable for their failure to provide a service that YOU are paying a small fortune for.
'ells going on down there?
Cox customer for about 7 years now.. theres been maintenance occasional outages last year up until a fortnight ago was almost no interruptions. In the last 10 days my internet has been out at least once a day often for over 2 hours. Right now Friday 7/19 @9:22 am it has been down since 7pm last night and trust me I checked several times during the hours most people are asleep. Someone in this household works from home, internet connection is required as well as for those that may want to use the service we pay for to play video games or watch YouTube videos or even watch TV which is down atm also. IDK what happened in the last couple weeks did you guys send all of your techs to Houston? Cause we need some GD TLC over here in Tucson. It's a Friday there's no excuse.
