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RetroShane's avatar
RetroShane
New Contributor
2 months ago

Intermittent internet connection loss

Does anyone know what these event logs mean? I have an Arris Surfboard cable modem/router combo G34, AX3000. Early this morning around 3:30am I woke up and noticed my internet connection had dropped. I unplugged power for a few minutes and plugged back in and let the device come back up but the trouble persisted. This device only has one light on the front and it was flashing blue when the connection was lost. Typically when all is good the light is a steady blue. 

I've been having on and off problems going back to Summer 2024 but these logs look different. I was on a good stretch of about a month of not losing internet connection until this morning. I do continue to see Firewall input/forward drops however. I've had several tech visits and they always tell me the signal is strong. They have tested at the junction box by my driveway, the Cox box on the outside of the house, and the wall plate port near the modem/router. And the connection typically is great up until it's not and actually getting a tech out at any given drop would be impossible. When the connection drops my phone displays
"Connected without internet", my laptop connection displays "No internet, secured". These types of internet drops have also followed me from one modem/router combo to a brand new different one.

 

  • Hi RetroShane. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    Can you show your signal levels? You have a underground cable line going to your house right? If so, I think that is the problem. Ask Cox for another tech. If they still can't escalate it or fix it, file a FCC complaint.