Forum Discussion

Aanthar's avatar
Aanthar
New Contributor
21 days ago

Internet choppy and disconnecting randomly throughout the day

Hi, I've reset my modem multiple times and it fixes the issue temporarily, but I can't seem to find the root cause of the problem. It seems to be with the modem, but I want to make sure before I purchase a new one. I haven't contacted live customer support yet because I figured it would be better to make a post here first. The website smart-help just keeps recommending a modem reset, which fixes the problem temporarily, as I've previously stated. Any opinions or help is greatly appreciated. Thanks :D

internet

4 Replies

    • Shariel's avatar
      Shariel
      Moderator
      21 days ago

      Aanthar, I am sorry you're having issues with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance. 

  • Wifisengard's avatar
    Wifisengard
    New Contributor
    21 days ago

    We have been having the same issue for nearly a month. I have gone through 2 chats and after the second one took 1 hrs and 15 minutes with 20-30 mins between responses, I called. We are STILL having the issue and have resorted to using Verizon Hotspot for work. A tech is coming out to look at things tomorrow, but honestly not sure why there isn't really any competition for Cox - looking at Verizon. Customer service has been horrible and we just got notification that our monthly plan went up $30/mo. Horrible timing. 

    • StephanieS's avatar
      StephanieS
      Moderator
      20 days ago

      Wifisengard I'd be more than happy to take a look at your account. Please send me an email at cox.help@cox.com and include your full name and address.