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wickedjoker
New Contributor

Netgear C6300 Router Issue

Hello I have notice that my modem is randomly rebooting not every day but maybe once a week type of deal. I check my event logs and noticed since the 4th there have been error popping up surprisingly this is abut the time I noticed issues. I did a hard reset of the modem also called cox to let them know they asked me to replace the router sorry that is just such a typical answer and it drives me nuts. Has anyone had experience with the below errors? Thanks for any help/advise..

Time Priority Description
Dec 26 2017 21:01:48 Notice (6) TLV-11 - unrecognized OID
Dec 26 2017 21:01:48 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 26 2017 20:51:20 Notice (6) TLV-11 - unrecognized OID
Dec 26 2017 20:51:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 26 2017 19:25:45 Notice (6) TLV-11 - unrecognized OID
Dec 26 2017 19:25:45 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 18 2017 08:58:24 Critical (3) No Ranging Response received - T3 time-out
Dec 17 2017 09:23:35 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 17 2017 09:23:35 Critical (3) No Ranging Response received - T3 time-out
Dec 17 2017 09:21:49 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 17 2017 08:53:20 Notice (6) TLV-11 - unrecognized OID
Dec 17 2017 08:53:20 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 11 2017 09:50:18 Critical (3) No Ranging Response received - T3 time-out
Dec 11 2017 09:35:05 Notice (6) TLV-11 - unrecognized OID
Dec 11 2017 09:35:04 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 10 2017 20:41:11 Critical (3) No Ranging Response received - T3 time-out
Dec 10 2017 20:31:18 Warning (5) Auth Reject - No Information
Dec 10 2017 20:31:09 Notice (6) TLV-11 - unrecognized OID
Dec 10 2017 20:31:09 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 10 2017 19:59:22 Critical (3) No Ranging Response received - T3 time-out
Dec 10 2017 19:59:19 Notice (6) TLV-11 - unrecognized OID
Dec 10 2017 19:59:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Dec 09 2017 22:47:00 Critical (3) No Ranging Response received - T3 time-out
Dec 09 2017 22:29:52 Notice (6) DHCP Renew - lease parameters tftp file-^1/9DD2F20D/126/001 modified
Dec 09 2017 12:05:07 Critical (3) No Ranging Response received - T3 time-out
Dec 09 2017 11:59:41 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 09 2017 11:48:26 Critical (3) No Ranging Response received - T3 time-out
Dec 09 2017 11:47:56 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Dec 09 2017 11:47:56 Critical (3) Ranging Request Retries exhausted
Dec 09 2017 11:47:26 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Dec 09 2017 11:47:26 Critical (3) Ranging Request Retries exhausted
Dec 09 2017 11:46:26 Critical (3) No Ranging Response received - T3 time-out
Dec 09 2017 11:45:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 09 2017 11:45:26 Critical (3) No Ranging Response received - T3 time-out
Dec 09 2017 11:45:05 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 09 2017 11:44:57 Warning (5) Lost MDD Timeout
Dec 09 2017 11:44:50 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 04 2017 19:52:12 Critical (3) No Ranging Response received - T3 time-out
Dec 04 2017 19:40:06 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out
Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 867000000 Hz Locked
Connectivity State Ok Operational
Boot State -- --
Configuration File -- --
Security Enabled BPI+
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 81 831000000 Hz 5.0 dBmV 38.9 dB 0 0
2 Locked QAM 256 82 837000000 Hz 4.5 dBmV 38.9 dB 1 0
3 Locked QAM 256 83 843000000 Hz 4.5 dBmV 38.9 dB 1 0
4 Locked QAM 256 84 849000000 Hz 5.0 dBmV 40.3 dB 1 0
5 Locked QAM 256 85 855000000 Hz 5.4 dBmV 40.9 dB 1 0
6 Locked QAM 256 86 861000000 Hz 5.1 dBmV 40.3 dB 1 0
7 Locked QAM 256 87 867000000 Hz 5.1 dBmV 40.3 dB 0 0
8 Locked QAM 256 88 873000000 Hz 4.8 dBmV 40.9 dB 1 0
9 Locked QAM 256 121 927000000 Hz 4.6 dBmV 40.3 dB 1 0
10 Locked QAM 256 122 933000000 Hz 4.4 dBmV 40.3 dB 1 0
11 Locked QAM 256 123 939000000 Hz 3.9 dBmV 40.3 dB 0 0
12 Locked QAM 256 124 945000000 Hz 4.4 dBmV 38.9 dB 0 0
13 Locked QAM 256 125 951000000 Hz 5.3 dBmV 40.3 dB 0 0
14 Locked QAM 256 126 957000000 Hz 5.0 dBmV 40.3 dB 0 0
15 Locked QAM 256 127 963000000 Hz 4.5 dBmV 40.3 dB 0 0
16 Locked QAM 256 128 969000000 Hz 4.5 dBmV 40.3 dB 7 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 2560 Ksym/sec 17600000 Hz 36.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 36.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.0 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 36.5 dBmV
Current System Time: Tue Dec 26 21:12:51 2017
internet
issue
modem
Netgear c6300

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @wickedjoker

    Those appear to be signal related events although the modem is reporting excellent signal levels. Are there any cable splitters you can try bypassing and seeing if that helps?