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Zhen_Li's avatar
New Contributor

Ultimate package is still slow


I have the ultimate package (300 mbps) for more than a year. I just moved to a new house a month ago with 4 friends. The internet speed is too slow for 3 PC gaming.

I am using ARRIS SURFboard SB6190 and LINKSYS WRT 32X gaming router. It is so lagging even we only play 2 PC at the same time.

Can somebody tell me what is the problem and how to solve it? Is it the problem with COX or something else?


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  • DeeJ1's avatar
    Former Moderator

    Hi Zhen Li,

    This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us by email at"> Provide us the name on the account with the full service address with a link to this thread so we can get started.