Read the forum guidelines
UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon
Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved?
I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers.
my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o
my cox tracert to AWS west (184.108.40.206) :https://textuploader.com/dzw7g
my cox tracert to AWS east: https://textuploader.com/dzw70
my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP
No I'm not using a puma 6 modem. I have the cisco DPQ3212.
puma 6 test anyway: https://imgur.com/a/iKR9PYY
I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax.
Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd
and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers)
now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC
A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../
I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance
Yes, this is real, yes I just contacted Cox about it for the thousandth time. Packet loss to Amazon Web Services servers is just absolutely brutal for me in the Phoenix area. I forwarded your Reddit post to them and sent my own PingPlotter tracert of the packet loss, there had better be some serious steps taken by COX soon.
I'm in the same boat but with all upload streaming services. A year ago everything was fine, sometime in the past few months I've experienced a baseline 2%-10% or higher packet loss while streaming to twitch, mixer, YouTube. You name it, I drop packets. Tried streaming through Streamlabs OBS, OBS studio, Xsplit. Tried my computer, tried my laptop, tried moving across the country. Replaced my 200 dollar modem and router with new 200 dollar gigabit certified modems and routers. Replaced cabling. Had techs come out. Talked to tech support.
I build networks (RF/data) for my career full time and have gone to great lengths to ensure it wasn't something on my side. All my equipment is very high end and I've conducted so many tests at this point I'm not sure what to do anymore. It's gotten so frustrating that I'd almost switch to another provider who gives a reliable upload and horrible sub 100 download just to get back to business. Let me know if you get any traction because my wheels are still spinning.