Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

Hello Cox,

I'm a fellow gigablast internet subscriber that is having the same exact issues as A LOT OF people in the southern California region. I'm in San Diego and I have amazing download speeds reaching that of 950+ consistently.

Speedtest results: www.speedtest.net/.../7867448045

Networking Equipment:

Tried 2 different Docsis 3.1's and both encountered same issue thus not LAN

Cat 7 cables

Multiple devices tested: Xbox X, 2,000$ PC (Both experience the same packet loss symptoms)

^The only reason I listed the above is to give you a sense that my equipment is top of the line equipment. The data loss isn't coming from the equipment nor the LAN

Now the huge problem which degrades the entire service is this constant packet loss while using upstream towards AWS servers. I have diagnosed this through using ping plotter and viewing packet loss in between hubs passing data. The intensive upstream applications that I have experienced packet loss with are twitch (while streaming) and Fortnite. The Fortnite lag is so unbearable. All throughout the day 24/7 there is a constant nonstop packet loss ranging from 1%-6% then sporadic jumps up to 32% or so. It literally makes the game impossible to play as gunfights within the game are losing frames and data causing me to be essentially at a disadvantage 24/7.

I understand sending out Techs is the first option and step to resolving this, however, by the looks of this issue it seems systematic. We as customers pay for our service to dependable and up to date as this is 2018. We want to play this game while it's popular and not 4 months from now when you deserve to believe this is a huge problem.There is in reality data loss on the upstream end of things causing Fortnite to be unplayable. The only game I play right now is Fortnite thus me having to be subjected and forced into packet loss by an incompetent ISP who either is over utilizing nodes or using incompetent hubs that incur data loss is petty in 2018.

I have had 3 techs and the most recent one(DEC7) said there was data loss and they would have maintenance crews out there and if by Sunday the packet loss is till there notify someone.

One condensed sentence that sums up the entire problem: When cox users go to utilize there upstream while connecting to services on AWS such as playing FORTNITE or streaming to TWITCH their incurring packet loss causing online gaming to be impossible or degraded services. 

I need this fixed please! I want to play fornite and knowing that every single gunfight is utterly affected by ISP issues makes it useless and a waste to play.