Hello Cox,
I'm a fellow gigablast internet subscriber that is having the same exact issues as A LOT OF people in the southern California region. I'm in San Diego and I have amazing download speeds reaching that of 950+ consistently.
Speedtest results: www.speedtest.net/.../7867448045
Networking Equipment:
Tried 2 different Docsis 3.1's and both encountered same issue thus not LAN
Cat 7 cables
Multiple devices tested: Xbox X, 2,000$ PC (Both experience the same packet loss symptoms)
^The only reason I listed the above is to give you a sense that my equipment is top of the line equipment. The data loss isn't coming from the equipment nor the LAN
Now the huge problem which degrades the entire service is this constant packet loss while using upstream towards AWS servers. I have diagnosed this through using ping plotter and viewing packet loss in between hubs passing data. The intensive upstream applications that I have experienced packet loss with are twitch (while streaming) and Fortnite. The Fortnite lag is so unbearable. All throughout the day 24/7 there is a constant nonstop packet loss ranging from 1%-6% then sporadic jumps up to 32% or so. It literally makes the game impossible to play as gunfights within the game are losing frames and data causing me to be essentially at a disadvantage 24/7.
I understand sending out Techs is the first option and step to resolving this, however, by the looks of this issue it seems systematic. We as customers pay for our service to dependable and up to date as this is 2018. We want to play this game while it's popular and not 4 months from now when you deserve to believe this is a huge problem.There is in reality data loss on the upstream end of things causing Fortnite to be unplayable. The only game I play right now is Fortnite thus me having to be subjected and forced into packet loss by an incompetent ISP who either is over utilizing nodes or using incompetent hubs that incur data loss is petty in 2018.
I have had 3 techs and the most recent one(DEC7) said there was data loss and they would have maintenance crews out there and if by Sunday the packet loss is till there notify someone.
One condensed sentence that sums up the entire problem: When cox users go to utilize there upstream while connecting to services on AWS such as playing FORTNITE or streaming to TWITCH their incurring packet loss causing online gaming to be impossible or degraded services.
I need this fixed please! I want to play fornite and knowing that every single gunfight is utterly affected by ISP issues makes it useless and a waste to play.
DEC 12/10/18 UPDATE: Called in for a follow-up in which I was notified that the maintenance crews were in the area running diagnostic tests.
unfortunately you won't get any positive results from cox. I've dealt with packet loss from aws since around may- june i believe? I've used VPN's, tethered phone AT&T, Tethered Verizon phone, and neighbor next door has AT&T internet and has no issues. Soon as i get back on the cox network i get packet loss. The problem is no one wants to contact anyone to resolve the issue, but just say "they see inconsistencies with your modem" when they can't just admit they're at fault. What's pathetic is that for well over 6 months this has been an issue proven in probably 50+ posts to be on cox's end, but they will not budge and get into contact with AWS and expect their paying customers to do it for them. If AT&T wasn't my only option i would leave cox because it's just depressing how long this issue has been around with no resolve. I'm in Oklahoma by the way not even in San Francisco or phoenix where is see a large number of posts and I still get continuous packet loss.
I am in OK too, and also been having issues with packet loss for the last 6 months. I'm in a newly built neighborhood so the only company to have come and installed lines around is Cox. I have no alternative ISPs to choose from. They could probably fix this issue in literally a day. Have one of their engineers contact someone at AWS and do some testing to determine which node is responsible for the loss, and replace that hardware or reroute via a different node. It's super depressing. I just wasted money renting a brand new modem from them in hopes that my problems were due to using a Puma 6 chipset modem. That didn't change anything. The only reprieve I have gotten is from using VPN services such as Haste or Speedify. But I don't want to pay a monthly fee just to have my internet work properly. Since this issue has existed for 6 months it doesn't seem like they care to get this resolved.
they're pretty much playing a stare down with customers until we eventually get tired of posting about it until we just quit... or get new service
OK, so I may have a solution! Just to let everyone who reads this post know I am in no part or affiliated with the program that I am going to recommend so don't take this the wrong way. I've been dealing with constant packet loss for months now and almost gave up on solutions after upgrading to cox gigablast internet and spending a fortune on my modem/router combination (with no fix).
Tonight I decided to test out a program called Speedify. It has a free trial so I figured what the hey. Played two games and had ZERO PACKET LOSS! I almost thought it was to good to be true, so I closed out the program and tried again, no packet loss at first but after about 3 minutes it started and got up to its normal 5-10% consistent. I played the game through and it never went away (I was thinking todays patch may have been the fix). Opened the program up and ZERO PACKET LOSS AGAIN!!!!
The only reason Im posting this is because I, like many of you have been dealing with this and let me tell you its worth a try, FREE TRIAL.
I would like someone to do a test of this or maybe a few people and post how it works for them (I will be checking the forum daily as I have been). Please test the packet loss in fortnite BEFORE you download Speedify, confirm that you are getting upload packet loss like normal. Then after you have seen packet loss download it and run the trial and see what happens. Post your results!
Hope this can help some of you... This is my first night with it so hope it sticks
Good night!
P.S. Also if anyone can figure out what this program actually does that would be awesome for an explanation as to why it fixes it, maybe theres a free solution. I know some of you are pretty smart with this kind of stuff :)
speedify is a VPN service it gives you a different IP address which I'm assuming does something with how the internet communicates with AWS servers (not a huge internet guru so may be wrong as to why it makes it work). Most use it for illegal pirating of movies and what have you, but when used for fortnite it takes away the packet loss but comes at the cost of a sometimes higher ping. It's been noted multiple times that a VPN fixes the issue, the problem is we shouldn't have to use alternative methods to make our internet work as it should, considering this issue has been going on close to 6 months +. I used hotspot shield, but then came to the realization that it's crazy i'm spending money to play a game that's free while paying $100 a month for gigablast. So i quit fortnite and played other games.
