Hello Cox,
I'm a fellow gigablast internet subscriber that is having the same exact issues as A LOT OF people in the southern California region. I'm in San Diego and I have amazing download speeds reaching that of 950+ consistently.
Speedtest results: www.speedtest.net/.../7867448045
Networking Equipment:
Tried 2 different Docsis 3.1's and both encountered same issue thus not LAN
Cat 7 cables
Multiple devices tested: Xbox X, 2,000$ PC (Both experience the same packet loss symptoms)
^The only reason I listed the above is to give you a sense that my equipment is top of the line equipment. The data loss isn't coming from the equipment nor the LAN
Now the huge problem which degrades the entire service is this constant packet loss while using upstream towards AWS servers. I have diagnosed this through using ping plotter and viewing packet loss in between hubs passing data. The intensive upstream applications that I have experienced packet loss with are twitch (while streaming) and Fortnite. The Fortnite lag is so unbearable. All throughout the day 24/7 there is a constant nonstop packet loss ranging from 1%-6% then sporadic jumps up to 32% or so. It literally makes the game impossible to play as gunfights within the game are losing frames and data causing me to be essentially at a disadvantage 24/7.
I understand sending out Techs is the first option and step to resolving this, however, by the looks of this issue it seems systematic. We as customers pay for our service to dependable and up to date as this is 2018. We want to play this game while it's popular and not 4 months from now when you deserve to believe this is a huge problem.There is in reality data loss on the upstream end of things causing Fortnite to be unplayable. The only game I play right now is Fortnite thus me having to be subjected and forced into packet loss by an incompetent ISP who either is over utilizing nodes or using incompetent hubs that incur data loss is petty in 2018.
I have had 3 techs and the most recent one(DEC7) said there was data loss and they would have maintenance crews out there and if by Sunday the packet loss is till there notify someone.
One condensed sentence that sums up the entire problem: When cox users go to utilize there upstream while connecting to services on AWS such as playing FORTNITE or streaming to TWITCH their incurring packet loss causing online gaming to be impossible or degraded services.
I need this fixed please! I want to play fornite and knowing that every single gunfight is utterly affected by ISP issues makes it useless and a waste to play.
NOV 12/9 UPDATE: Supervisor reassured me and maintenance crews are on there way Monday or Tuesday. I'll let everyone know how this possible solution goes
We've all been through that song and dance before, brother. I'm coming back to this thread after 4 months and my problems were never fixed, best of luck!
Looked everywhere for you on the forums! Looks like epic finally has it figured out!
DEC 12/10/18 UPDATE: Called in for a follow-up in which I was notified that the maintenance crews were in the area running diagnostic tests.
unfortunately you won't get any positive results from cox. I've dealt with packet loss from aws since around may- june i believe? I've used VPN's, tethered phone AT&T, Tethered Verizon phone, and neighbor next door has AT&T internet and has no issues. Soon as i get back on the cox network i get packet loss. The problem is no one wants to contact anyone to resolve the issue, but just say "they see inconsistencies with your modem" when they can't just admit they're at fault. What's pathetic is that for well over 6 months this has been an issue proven in probably 50+ posts to be on cox's end, but they will not budge and get into contact with AWS and expect their paying customers to do it for them. If AT&T wasn't my only option i would leave cox because it's just depressing how long this issue has been around with no resolve. I'm in Oklahoma by the way not even in San Francisco or phoenix where is see a large number of posts and I still get continuous packet loss.
I am in OK too, and also been having issues with packet loss for the last 6 months. I'm in a newly built neighborhood so the only company to have come and installed lines around is Cox. I have no alternative ISPs to choose from. They could probably fix this issue in literally a day. Have one of their engineers contact someone at AWS and do some testing to determine which node is responsible for the loss, and replace that hardware or reroute via a different node. It's super depressing. I just wasted money renting a brand new modem from them in hopes that my problems were due to using a Puma 6 chipset modem. That didn't change anything. The only reprieve I have gotten is from using VPN services such as Haste or Speedify. But I don't want to pay a monthly fee just to have my internet work properly. Since this issue has existed for 6 months it doesn't seem like they care to get this resolved.
12/12/2018 UPDATE: COX did send out an engineer aka bucket truck, which I visibly saw doing something, so that's confirmed. I called in later that night and talked to a supervisor, who was awesome, however notified me that the engineer said the problem was resolved.
As I talked to the supervisor on the phone I notified her that I would attempt to load a few games of fortnite to see if the issue was resolved. When i loaded into the games I noticed the constant 1% -3% packet loss.
AND sorry for the caps of exclamation, but the funny thing is that there is a 1% packet loss and then specifically when in moments of high action(high impact on servers) such as in a gunfight it literally in reality lags on the screen just before a player rolls up on you then in game registers that 1% or X % of data loss occurred in the fortnite net debug settings.
So, I explained to the awesome rep who was understanding of the issue that it was still occurring. She then actually told me that the modem levels and cable box levels to my unit specially weren't reading the right numbers.
So, as of 12/12/2018 @ 11;46 PM I'm waiting upon a new tech who will see if he can remedy thy issue as apparently the node work didn't resolve it.
This is my theory: If the new tech fixes all the issues that he's reading and seems to remedy the onsite red flags and I start a game of fortnite up and that weird packet loss is still there, then it HAS to be a systematic issue via AWS services which I recommend as a business student you should remedy before it becomes apparent that you can't even route to a simple free game in 2018 as of 12/12/2018 for over thousands of paying subscribers. If anything many that pay the highest tier you offer.
The above theory obviously could be incorrect as we 're just trying to find the needle in the haystack but if this is system wide for subscribers start acting now.
AND to think back to it, I don't think I had packet loss before I switched to gigablast in JUNE 2018.
IF the tech fixes the issue then I will report the solution as applied to my situation and retract that theory.
I’ve had essentially everything replaced at my home. Trucks out to work on lines and nodes and it never resolved my issue. Cox will just say it’s out of their network and cease to help any further. The problem is Jeff a customer from California doesn’t have as large a voice as Tim in the IT engineering team at cox when trying to contact AWS to resolve the issue wherever it may be. We are literally stuck at a stare down with cox on who’s fault it is and who should fix it when it could’ve been fixed months ago.
12/14/2018 All red flags fixed at node and unit and still a 1%-2%, lag on fortnite. I will post a video later so people can visually see it.
We're going to try testing a modem router combo or trying to run a non gigablast line out here to see if its gigablast.
