Forum Discussion

Survtech's avatar
Survtech
New Contributor
7 years ago

Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups have been accompanied by the inability to control anything with any remote control (including a Logitech Harmony).  This problem is often accompanied by an on-screen message "Unable to connect..." followed by RDK-03033. A web search for that phrase points to either poor signal strength strength on the return signal between the Contour box and the head end or interference from another nearby Contour box, which can apparently resolved by the installation of a "MoCA filter".

In any case, we would like to resolve this. Does Cox have a fix?

RDK-03033
  • momacat15's avatar
    momacat15
    New Contributor
    7 years ago

    After 4 tech appts , they changed everything out and we worked ok for 6 months. Now we are on our 3rd day of no service. You ask if Cox has a fix? They don't even have an apology for countless interruptions ,delays, frustration, and wasted time on incompetent techs. Their phone reps are idiots telling me I should expect some issues and many areas of the country have it worse. Really?? One time they credited me for $30.00 but I am paying over $150.00 month for this **. This time we have to wait 4 days for an appt. which will not resolve situation because they will send a low level tech and then schedule another a few days later and then  another.  You get the idea. The tech spent 4 hours here on that last visit which corrected the problem of all old equipment which doesn't weather very well even in sunny, mild San Diego. 

    • Karen_R's avatar
      Karen_R
      Former Moderator
      7 years ago
      Hello Momacat15,

      Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

      Karen
      Cox Social Media Specialist
  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Survtech,

    In reviewing the Contour box, I am seeing signals that are not in the normal range. Check for loose connections:

    • Finger-tighten all cables coming from the wall, cable box, splitter, TV and other devices.
    • Verify the cable is not damaged.
    • Disconnect the power to the cable box by either unplugging the power cord from the outlet or from the back of the cable box. Wait 15-30 seconds.
    • Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.
    • Wait about five minutes for the cable box to reset. When the clock on your cable box activates, the reset is complete.

    If the issue persists, we can schedule a technician to further investigate the issue.

    Maria L.
    Cox Support Forum Moderator