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This has been happening a lot lately. I press a button on the remote, I see the green remote light on the box, but the box doesn't do anything. Sometimes it just takes a while, sometimes it never responds. Sometimes it executes all the button presses I've made while waiting for it to respond.
Changing the batteries (or just wiggling them) seems to help sometimes, even when they are still pretty new, so this might be a remote issue.
Sometimes I get a message along the lines of "having trouble connecting to your receiver" along with an error code. It says to try again in a while and/or reboot the box. I want to take a picture of the error, but it disappears before I can grab my phone.
Is this a signal issue, remote issue, or problem with the box?
I will reseat all connections from where the drop cable enters my house to the cable box.
Is there a way to get the cable box to show the signal strength? I have the Arris XG1. I Googled for that but didn't find anything that worked.
Thanks Becky, I got that diagnostic menu to come up, not sure if I found signal strength or not.
But I have a different question. I get the delays and the error message when I press play or pause or fast forward on a program I've recorded on my DVR. To me, that seems to be local to my house. I'm not sure why signal strength would play a role here at all. Do you have an answer to that?