Forum Discussion

Survtech's avatar
Survtech
New Contributor
7 years ago

Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups ...
RDK-03033
MariaL's avatar
MariaL
Moderator
Hi Survtech,

In reviewing the Contour box, I am seeing signals that are not in the normal range. Check for loose connections:

• Finger-tighten all cables coming from the wall, cable box, splitter, TV and other devices.
• Verify the cable is not damaged.
• Disconnect the power to the cable box by either unplugging the power cord from the outlet or from the back of the cable box. Wait 15-30 seconds.
• Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.
• Wait about five minutes for the cable box to reset. When the clock on your cable box activates, the reset is complete.

If the issue persists, we can schedule a technician to further investigate the issue.

Maria L.
Cox Support Forum Moderator

  • Karen_R's avatar
    Karen_R
    Former Moderator
    7 years ago
    Hello Tomb933,

    We can schedule a tech to investigate the issue to determine if a moca filter needs to be added. To get started please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks


    Karen
    Cox Support Forum Moderator