Forum Discussion

Survtech's avatar
Survtech
New Contributor
7 years ago

Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups ...
RDK-03033
MariaL's avatar
MariaL
Moderator
Hi Survtech,

In reviewing the Contour box, I am seeing signals that are not in the normal range. Check for loose connections:

• Finger-tighten all cables coming from the wall, cable box, splitter, TV and other devices.
• Verify the cable is not damaged.
• Disconnect the power to the cable box by either unplugging the power cord from the outlet or from the back of the cable box. Wait 15-30 seconds.
• Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.
• Wait about five minutes for the cable box to reset. When the clock on your cable box activates, the reset is complete.

If the issue persists, we can schedule a technician to further investigate the issue.

Maria L.
Cox Support Forum Moderator

cctvtech's avatar
cctvtech
New Contributor
7 years ago

Maria,

I would like to check signal strength while testing some of the cabling. I've tried the <Exit><Down><Down><2> key sequence many times and it doesn't work. Is there some other way to bring up the diagnostic menu on our Contour box?

  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Cctvtech,

    You've got the correct sequence, however, you'll need to hold Exit for 5 seconds.

    Maria L.
    Cox Support Forum Moderator
    • cctvtech's avatar
      cctvtech
      New Contributor
      7 years ago

      Maria,

      I checked all connections and cables and even replaced the splitter in the garage and the loss of remote functions with the RDK-03033 message continues. 

      I made the mistake of calling Customer Service and the lady kept claiming the remote control was the problem; despite my telling her the boxes/remotes in both rooms exhibit the same symptoms. 

      She wanted me to pay for a technician to come out to troubleshoot the system. Honestly, at that point I was ready to switch to satellite. Is there anything else I can try? I'm certainly not paying Cox to fix their system.

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Cctvtech, we maintain our network up to the outside of your home at no charge to you, as well as equipment like cable boxes and rental modems. Any issue outside of your home or with the Cox equipment inside your home (cable boxes, leased modems, etc.) is our responsibility and will not result in a service call fee. -Becky, Cox Support Forums Moderator