Forum Discussion

Survtech's avatar
Survtech
New Contributor
7 years ago

Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups ...
RDK-03033
cctvtech's avatar
cctvtech
New Contributor

Maria,

I would like to check signal strength while testing some of the cabling. I've tried the <Exit><Down><Down><2> key sequence many times and it doesn't work. Is there some other way to bring up the diagnostic menu on our Contour box?

MariaL's avatar
MariaL
Moderator
7 years ago
Hi Cctvtech,

You've got the correct sequence, however, you'll need to hold Exit for 5 seconds.

Maria L.
Cox Support Forum Moderator
  • cctvtech's avatar
    cctvtech
    New Contributor
    7 years ago

    Maria,

    I checked all connections and cables and even replaced the splitter in the garage and the loss of remote functions with the RDK-03033 message continues. 

    I made the mistake of calling Customer Service and the lady kept claiming the remote control was the problem; despite my telling her the boxes/remotes in both rooms exhibit the same symptoms. 

    She wanted me to pay for a technician to come out to troubleshoot the system. Honestly, at that point I was ready to switch to satellite. Is there anything else I can try? I'm certainly not paying Cox to fix their system.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Cctvtech, we maintain our network up to the outside of your home at no charge to you, as well as equipment like cable boxes and rental modems. Any issue outside of your home or with the Cox equipment inside your home (cable boxes, leased modems, etc.) is our responsibility and will not result in a service call fee. -Becky, Cox Support Forums Moderator