Forum Discussion

New Contributor

7 years ago

Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups ...

RDK-03033

tomb993

New Contributor

I'm getting the same error. Seems a MoCA filter might be required. Google MoCA filters for more info.

Here is my thread:

http://forums.cox.com/forum_home/tv_forum/f/tv-forum/21305/contour-2-box-doesn-t-respond-and-sometimes-give-error-having-trouble-connecting-to-your-receiver

Here is a thread that suggests a MoCA filter:

forums.cox.com/.../rdk-03033

Good Luck! :) :) :)

Karen_R

Former Moderator

7 years ago

Hello Tomb933,

We can schedule a tech to investigate the issue to determine if a moca filter needs to be added. To get started please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

Karen
Cox Support Forum Moderator

Forum Discussion

Getting loss of remote control functions and "RDK-03033" last few days

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