Forum Discussion

Survtech's avatar
Survtech
New Contributor
7 years ago

Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups ...
RDK-03033
MariaL's avatar
MariaL
Moderator
7 years ago
Hi Survtech,

In reviewing the Contour box, I am seeing signals that are not in the normal range. Check for loose connections:

• Finger-tighten all cables coming from the wall, cable box, splitter, TV and other devices.
• Verify the cable is not damaged.
• Disconnect the power to the cable box by either unplugging the power cord from the outlet or from the back of the cable box. Wait 15-30 seconds.
• Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.
• Wait about five minutes for the cable box to reset. When the clock on your cable box activates, the reset is complete.

If the issue persists, we can schedule a technician to further investigate the issue.

Maria L.
Cox Support Forum Moderator

    • Karen_R's avatar
      Karen_R
      Former Moderator
      7 years ago
      Hello Tomb933,

      We can schedule a tech to investigate the issue to determine if a moca filter needs to be added. To get started please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks


      Karen
      Cox Support Forum Moderator
  • cctvtech's avatar
    cctvtech
    New Contributor
    7 years ago

    Maria,

    I would like to check signal strength while testing some of the cabling. I've tried the <Exit><Down><Down><2> key sequence many times and it doesn't work. Is there some other way to bring up the diagnostic menu on our Contour box?

    • MariaL's avatar
      MariaL
      Moderator
      7 years ago
      Hi Cctvtech,

      You've got the correct sequence, however, you'll need to hold Exit for 5 seconds.

      Maria L.
      Cox Support Forum Moderator
      • cctvtech's avatar
        cctvtech
        New Contributor
        7 years ago

        Maria,

        I checked all connections and cables and even replaced the splitter in the garage and the loss of remote functions with the RDK-03033 message continues. 

        I made the mistake of calling Customer Service and the lady kept claiming the remote control was the problem; despite my telling her the boxes/remotes in both rooms exhibit the same symptoms. 

        She wanted me to pay for a technician to come out to troubleshoot the system. Honestly, at that point I was ready to switch to satellite. Is there anything else I can try? I'm certainly not paying Cox to fix their system.