Forum Discussion

Ejyen's avatar
Ejyen
New Contributor II

ESPN and other sports channels are glitchy

All channels are okay, but when we turn on espn to watch sporting events, it’s glitchy and stops every couple of seconds...does this happen to anyone else??  We can’t watch sporting events because of the lag and stopping....

65 Replies

  • BenS1's avatar
    BenS1
    Former Moderator
    @Ejyen, Hi, we want you to be able to watch your sporting events without lag issues. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your cable box?

    Ben S.
    Cox Support Forums Moderator
    • Ejyen's avatar
      Ejyen
      New Contributor II

      there aren’t any splitters or amplifiers connected to the back of the cable box

      • MaryF's avatar
        MaryF
        Former Moderator
        Hi Ejyen,

        Are you seeing the issue happen on all boxes or just one box?

        Mary
        Cox Support Forums Moderator
  • Tagape7's avatar
    Tagape7
    New Contributor

    Yes, this is an issue for the last 4 weeks.  I have had two technicians out to check all equipment etc... and still happens.  I have 6 tv's with various types of boxes and happens on all.  Tech told me Cox is aware of Channels 27 56 and 61 along with a few others.  Problem is when I called to have my bill adjusted for known issues to channels that I am paying for they said they do not have in the records that this is a known issue..... Why - because they need to refund customers who are paying for these channels that do not work!!!!  

    • Ejyen's avatar
      Ejyen
      New Contributor II

      Calling cox is a HUGE headache.....no one can fix the issue and getting a refund??  That’s been a headache too

      • SharonL's avatar
        SharonL
        Former Moderator
        Hello Ejyen,

        Thank you for reaching out to the Social Media Team. We would love to see if we can help you get this issue resolved. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
         
        Sharon
        Cox Support Forum Moderator
         
    • SharonL's avatar
      SharonL
      Former Moderator
      Hello,

      I am sorry you are having issues with your video services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
       
      Sharon
      Cox Support Forum Moderator
       
  • sdpal's avatar
    sdpal
    New Contributor

    Ejyen - Was there ever a solution to your problem?  If so, please post it so that those of us that have it too can benefit.  Thanks.

  • Flinx78's avatar
    Flinx78
    New Contributor

    This has been happening to my ESPN for at least 2 months now. I can’t  enjoy my Monday Night Football because of this issue. Frustrating. 

    • Alanc8237's avatar
      Alanc8237
      New Contributor

      Sharon, nothing to do with cables, connections, accounts.  Local san Diego content comes thru fine but your feed from espn is the problem.

      • BenS1's avatar
        BenS1
        Former Moderator
        Hi Alanc8237,

        We don't want you to miss your sports shows. Please contact us via Private Message on Facebook or DM on Twitter @coxhelp or email us at cox.help@cox.com with your full name & address and we can further investigate this issue.


        Ben S.
        Cox Support Forums Moderator
    • BenS1's avatar
      BenS1
      Former Moderator
      Hi Flinx78,
      Because you have been having this issue for so long we need to investigate what is going on. Please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address.


      Ben S.
      Cox Support Forums Moderator
      • sfragiao's avatar
        sfragiao
        New Contributor

        My ESPN is now glitchy and stopping ever few seconds. Was a solution found? Is there any way to fix this? All other stations are fine.

    • zipzip2's avatar
      zipzip2
      New Contributor

      I have the same problem in Florida. Cox, espn choppy for live events, sound is fine and commercials are fine. Using contour. 

      • MichaelJ's avatar
        MichaelJ
        Moderator
        Hi Zipzip2,

        We would need to investigate what is going on. Please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address and the name of the primary account holder.

        Thank you,

        Mike J.
        Cox Support Forums Moderator
  • meadows's avatar
    meadows
    New Contributor

    Did this ever get fixed? I have the exact same issue and trying to get cox to admit its a problem is impossible. 

    • DerekR's avatar
      DerekR
      New Contributor

      Cox fix anything? Ha! My ESPN still freezes up in Vegas so it’s a cox problem all over. They’ve sent technician out. Checked connections etc. still nothing. Over priced, crappy products. 

  • Kershaw's avatar
    Kershaw
    New Contributor

    The world series has been this way too - very frustrating!

  • sfragiao's avatar
    sfragiao
    New Contributor

    My ESPN is now glitchy and stopping ever few seconds. Was a solution found? Is there any way to fix this? All other stations are fine.

    • Primusx1's avatar
      Primusx1
      New Contributor

      I have been experiencing this for several weeks now as well. ESPN coverage of NFL Football is painful to watch due to the stopping and starting of the picture. Jerky? Glitchy? whatever you want to call it, it **. Happens on ALL my TV's, each with its own box. ONLY ESPN channels seem to have this issue. COX please get your act together and stop acting like its some isolated incident.

  • Methos's avatar
    Methos
    New Contributor

    We've had this problem on multiple channels, even channels that are SD only.

  • We have been having this same problem for the last few weeks in Phoenix, especially ESPN and MLB Network.

    • Allan's avatar
      Allan
      Moderator
      @Brain01, I recommend power cycling the cable box and let us know if there is any change. -Allan, Cox Support Forums Moderator.
      • Brain01's avatar
        Brain01
        Contributor

        I can add The Golf Channel and CNBC to the list of channels having this same issue.  I did a hard reboot of the box, but that didn’t help.  

  • I have been experiencing the same problem. This is now going into the third month. Per Cox, they are working on it and it will be fixed as soon as possible. After so long a time, I think it is obvious that Cox either has no intention of fixing the problem or they don't have the employees capable of fixing the problem. They say it is a problem with their Contour 2 boxes. My guess is if these boxes are obsolete, they do not want to absorb the expense of replacing all the boxes with ones that actually work. After all, it's all about the Benjamin's.

    • 1973cd's avatar
      1973cd
      New Contributor

      I've also had this problem for the last 2-3 months.  If you call COX, they act like they have no idea and go through the same litany of dumb questions...cable screwed in tight, do you use a splitter, blah, blah, blah. I haven't touched a thing, and now my ESPN freezes all the time...this is obviously a COX feed issue.

      • GND's avatar
        GND
        New Contributor

        We continue [for months] to have the same problem with ABC and ESPN football coverage (i.e. ABC/Disney owned channels). This only happens during live action. To include today.  Did anyone get resolution?

        Of note, when I dealt with the online help...the Cox rep fell offline as soon as we got to the point of Cox restarting the cable box.  The reset did not work.  Super frustrating.