ESPN and other sports channels are glitchy
All channels are okay, but when we turn on espn to watch sporting events, it’s glitchy and stops every couple of seconds...does this happen to anyone else?? We can’t watch sporting events because of...
Forum Discussion
I have been experiencing the same problem. This is now going into the third month. Per Cox, they are working on it and it will be fixed as soon as possible. After so long a time, I think it is obvious that Cox either has no intention of fixing the problem or they don't have the employees capable of fixing the problem. They say it is a problem with their Contour 2 boxes. My guess is if these boxes are obsolete, they do not want to absorb the expense of replacing all the boxes with ones that actually work. After all, it's all about the Benjamin's.
I've also had this problem for the last 2-3 months. If you call COX, they act like they have no idea and go through the same litany of dumb questions...cable screwed in tight, do you use a splitter, blah, blah, blah. I haven't touched a thing, and now my ESPN freezes all the time...this is obviously a COX feed issue.
We continue [for months] to have the same problem with ABC and ESPN football coverage (i.e. ABC/Disney owned channels). This only happens during live action. To include today. Did anyone get resolution?
Of note, when I dealt with the online help...the Cox rep fell offline as soon as we got to the point of Cox restarting the cable box. The reset did not work. Super frustrating.
- Hello,
Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
