Apple TV app on contour box not working
Apple TV app not working. Was able to use 2 days prior, than yesterday went to use the app and it said I needed to sign in again, tried that, kept receiving message “something went wrong, check your ...
Forum Discussion
The Agent turned me over to Oliver so I am ending my Chat and check Apple Streaming daily for a few days before reaching back out to Cox
As suggested by Cox Moderators -- This was sent to them on 18 August 2024 at about 8:30 pm:
Name —
Address —
Issues:
1. — Can’t sign into Apple+ on the Contour Box. This started on 14 August 2024
2. — Max and Paramount Plus open to their “home page” but selecting any show and we receive a message stating “Content can't be displayed”. This started on 16 August 2024
Netflix and Prime Video worked as of this email
Actions taken to date include:
— The Contour Box has been reset via the Contour Help Screen 4 times
— The Contour Box has been unplugged for 30 seconds and plugged back in 7 times
— The Locally Stored Data has been deleted 3 times
— Cox Chat Staff have “reset and rebooted the boxes remotely” 1 time
Any help in restoring the capability for us to stream 3rd party Apps on the Contour Box will be greatly appreciated
NOTE — The Apps work on our NON-Cox computers, phones, and tablets so we know our passwords and accounts are current and good standing
Joyce and Steve
