Forum Discussion

lleldridge56's avatar
lleldridge56
New Contributor
2 months ago

fast forwarding a recorded show no working

When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead. 

  • LatitiaS's avatar
    LatitiaS
    31 days ago

    Hi there,

    On December 11th, the Cloud DVR platform transitioned to a new system.  If you are trying to access programing recorded prior to August 2024, recordings would be impacted.  I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate.  There could be a hard drive issue, or related to our DVR Cloud TV transition.  

    We look forward to working with you.  

    Cox Support Forum Moderator  

     

  • dillon9801's avatar
    dillon9801
    New Contributor
    31 days ago

    Same here, it’s been going on for a few months. Slow to fast forward recordings, now doesn’t want to play recordings at all.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hi lleldridge56,

    I am sorry to learn of your troubles when trying to watch your shows.  That sounds incredibly frustrating.  Are you noticing any issues when watching live TV?  Does this happen on multiple recordings?  

    Cox Support Forum Moderator

    • Currac's avatar
      Currac
      New Contributor
      31 days ago

      Same for me, started yesterday I can’t watch anything I recorded ! 

    • Denise21's avatar
      Denise21
      New Contributor II
      31 days ago

      Same here, I can't watch anything I've recorded. 

    • lleldridge56's avatar
      lleldridge56
      New Contributor
      31 days ago

      I’ve not tried to ff live tv. Yes, multiple recordings.  Also now getting error XRE 06014.  These are not recordings from prior to August.  

      • LisaH's avatar
        LisaH
        Moderator
        31 days ago

        Hi. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • LatitiaS's avatar
    LatitiaS
    Moderator
    31 days ago

    Hi there,

    On December 11th, the Cloud DVR platform transitioned to a new system.  If you are trying to access programing recorded prior to August 2024, recordings would be impacted.  I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate.  There could be a hard drive issue, or related to our DVR Cloud TV transition.  

    We look forward to working with you.  

    Cox Support Forum Moderator  

     

    • Dianeerk's avatar
      Dianeerk
      New Contributor
      31 days ago

      Same here. Was able to watch DVR cloud recorded programs with the glitchy fast forwarding and sound not working periodically until late this afternoon. Now every single recorded program gives the following massage:

      UNABLE TO PLAY VIDEO

      Sorry, we’re having some trouble. This program is not available to watch at the moment. Please try again in a few minutes.

                                                XRE - 03091

      Trying again just gives the same message every time for every cloud recorded show. I have rebooted, unplugged and plugged back in the gateway and the contour box. Nothing works. The recorded programs I am trying to watch were only recorded in the past week.

      Could this be related to your DVR cloud TV transition ?

       

       

    • Denise21's avatar
      Denise21
      New Contributor II
      31 days ago

      I am trying to watch something I recorded THIS AFTERNOON. ALL recordings are impacted. I cannot watch ANY of my recordings. Do you still want an email? I was going to try calling when I had some time. This is annoying, I'm paying for this service I can't use.

      • LisaH's avatar
        LisaH
        Moderator
        31 days ago

        HI Denise21. Please contact us at your earliest convenience to get your issue resolved. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

    • my1skincare's avatar
      my1skincare
      New Contributor
      31 days ago

      The recordings that won't play were recorded yesterday and the day before. Ever since the supposed Cloud upgrade, everything I've taped doesn't play and has glitched in sound and sometimes the recording goes dark. I have two brand new boxes, I've rebooted the internet connection, and both boxes and nothing works. I've called customer service and no one has any answers and some technicians I've talked with don't even know about the update. 

  • Mark61's avatar
    Mark61
    New Contributor
    31 days ago

    Same thing - can’t watch recorded content - including anything recorded as recently as yesterday.  It keeps saying “we have an error but have found your program available On Demand”.  Meaning - they want me to sit through all of the commercials.  Lost all of a football game last weekend.  Seems nothing saved will work - including recordings made after August 11.  

  • DbakTV's avatar
    DbakTV
    New Contributor
    31 days ago

    Same thing - I can't even watch a program recorded tonight.

  • Nomisj's avatar
    Nomisj
    New Contributor III
    31 days ago

    Same issues here. Just received price increase and had to give up some programming to limit price increase. I was advised to send an email when I had video quality issues a couple weeks ago and had to share the reason that was posted on the forum with the person that responded to my email. When will this be fixed? Why am I paying more and getting less?