fast forwarding a recorded show no working
When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead.
Forum Discussion
Same here, it’s been going on for a few months. Slow to fast forward recordings, now doesn’t want to play recordings at all.
Hi lleldridge56,
I am sorry to learn of your troubles when trying to watch your shows. That sounds incredibly frustrating. Are you noticing any issues when watching live TV? Does this happen on multiple recordings?
Cox Support Forum Moderator
Same for me, started yesterday I can’t watch anything I recorded !
Same here, I can't watch anything I've recorded.
I’ve not tried to ff live tv. Yes, multiple recordings. Also now getting error XRE 06014. These are not recordings from prior to August.
Hi. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Hi there,
On December 11th, the Cloud DVR platform transitioned to a new system. If you are trying to access programing recorded prior to August 2024, recordings would be impacted. I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate. There could be a hard drive issue, or related to our DVR Cloud TV transition.
We look forward to working with you.
Cox Support Forum Moderator
Same here. Was able to watch DVR cloud recorded programs with the glitchy fast forwarding and sound not working periodically until late this afternoon. Now every single recorded program gives the following massage:
UNABLE TO PLAY VIDEO
Sorry, we’re having some trouble. This program is not available to watch at the moment. Please try again in a few minutes.
XRE - 03091
Trying again just gives the same message every time for every cloud recorded show. I have rebooted, unplugged and plugged back in the gateway and the contour box. Nothing works. The recorded programs I am trying to watch were only recorded in the past week.
Could this be related to your DVR cloud TV transition ?I am trying to watch something I recorded THIS AFTERNOON. ALL recordings are impacted. I cannot watch ANY of my recordings. Do you still want an email? I was going to try calling when I had some time. This is annoying, I'm paying for this service I can't use.
HI Denise21. Please contact us at your earliest convenience to get your issue resolved. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
The recordings that won't play were recorded yesterday and the day before. Ever since the supposed Cloud upgrade, everything I've taped doesn't play and has glitched in sound and sometimes the recording goes dark. I have two brand new boxes, I've rebooted the internet connection, and both boxes and nothing works. I've called customer service and no one has any answers and some technicians I've talked with don't even know about the update.
Same thing - can’t watch recorded content - including anything recorded as recently as yesterday. It keeps saying “we have an error but have found your program available On Demand”. Meaning - they want me to sit through all of the commercials. Lost all of a football game last weekend. Seems nothing saved will work - including recordings made after August 11.
Same thing - I can't even watch a program recorded tonight.
Same issues here. Just received price increase and had to give up some programming to limit price increase. I was advised to send an email when I had video quality issues a couple weeks ago and had to share the reason that was posted on the forum with the person that responded to my email. When will this be fixed? Why am I paying more and getting less?
The issue stopped for a bit. Now it’s back. This relates to current recordings, not old ones.
I'm sorry to hear the issue has returned. We'd be glad to investigate further. Please feel free to email us for support at cox.help@cox.com
Thank you.
What model box do you have? Do you have cloud DVR? Is the problem happening on more then 1 box? What if you try to watch via the app? Is it the same " XRE - 03091" error?
Model: Pace PXD01ANI. Not getting the error code at this moment. Just the glitchy performance of recording playback. Thanks.
Sorry for duplicate posts. There is something going on with the forum. They are working on it but so far it seems they have no idea(again) what is causing the issue.
WiderMouthOpen, we are still investigating this and looking into why this is occurring. As soon as we have any information, we will let you know.
