fast forwarding a recorded show no working
When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead.
Forum Discussion
Hi there,
On December 11th, the Cloud DVR platform transitioned to a new system. If you are trying to access programing recorded prior to August 2024, recordings would be impacted. I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate. There could be a hard drive issue, or related to our DVR Cloud TV transition.
We look forward to working with you.
Cox Support Forum Moderator
Same here. Was able to watch DVR cloud recorded programs with the glitchy fast forwarding and sound not working periodically until late this afternoon. Now every single recorded program gives the following massage:
UNABLE TO PLAY VIDEO
Sorry, we’re having some trouble. This program is not available to watch at the moment. Please try again in a few minutes.
XRE - 03091
Trying again just gives the same message every time for every cloud recorded show. I have rebooted, unplugged and plugged back in the gateway and the contour box. Nothing works. The recorded programs I am trying to watch were only recorded in the past week.
Could this be related to your DVR cloud TV transition ?I am trying to watch something I recorded THIS AFTERNOON. ALL recordings are impacted. I cannot watch ANY of my recordings. Do you still want an email? I was going to try calling when I had some time. This is annoying, I'm paying for this service I can't use.
HI Denise21. Please contact us at your earliest convenience to get your issue resolved. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
The recordings that won't play were recorded yesterday and the day before. Ever since the supposed Cloud upgrade, everything I've taped doesn't play and has glitched in sound and sometimes the recording goes dark. I have two brand new boxes, I've rebooted the internet connection, and both boxes and nothing works. I've called customer service and no one has any answers and some technicians I've talked with don't even know about the update.
