fast forwarding a recorded show no working
When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead.
Forum Discussion
The issue stopped for a bit. Now it’s back. This relates to current recordings, not old ones.
I'm sorry to hear the issue has returned. We'd be glad to investigate further. Please feel free to email us for support at cox.help@cox.com
Thank you.
What model box do you have? Do you have cloud DVR? Is the problem happening on more then 1 box? What if you try to watch via the app? Is it the same " XRE - 03091" error?
Model: Pace PXD01ANI. Not getting the error code at this moment. Just the glitchy performance of recording playback. Thanks.
OK, so it's not a wifi TV box. Do you have more then 1 box? If so, does it affect all boxes? Also, can you explain the issue in detail? Glitchy? Like tiling? Or is it slow to react when you press a button on the remote?
My guess is this has something to do with routing the traffic from Comcast(where the cloud DVR servers now are) into Cox's network. Could be routing issues, or congestion issues or firewall issues.
Sorry for duplicate posts. There is something going on with the forum. They are working on it but so far it seems they have no idea(again) what is causing the issue.
WiderMouthOpen, we are still investigating this and looking into why this is occurring. As soon as we have any information, we will let you know.
Ok, thanks. The reason I am still posting is because I thought the problem was fixed when a few of my posts popped back up. But then they disappeared, then came back, and disappeared again. Also weird stuff is happening like a post will say it will have 5 replies, but it only shows 3. Or I won't see the comment on the post, but if I click on the link inside the notification(top right) for that post, it will show it. Should I make another post to discuss? It would help to know if the issue is effecting other people and if in the same way. Or should we discuss over email?
