fast forwarding a recorded show no working
When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead.
Forum Discussion
Hi there,
On December 11th, the Cloud DVR platform transitioned to a new system. If you are trying to access programing recorded prior to August 2024, recordings would be impacted. I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate. There could be a hard drive issue, or related to our DVR Cloud TV transition.
We look forward to working with you.
Cox Support Forum Moderator
The recordings that won't play were recorded yesterday and the day before. Ever since the supposed Cloud upgrade, everything I've taped doesn't play and has glitched in sound and sometimes the recording goes dark. I have two brand new boxes, I've rebooted the internet connection, and both boxes and nothing works. I've called customer service and no one has any answers and some technicians I've talked with don't even know about the update.
