fast forwarding a recorded show no working
When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead.
Forum Discussion
Hi there,
On December 11th, the Cloud DVR platform transitioned to a new system. If you are trying to access programing recorded prior to August 2024, recordings would be impacted. I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate. There could be a hard drive issue, or related to our DVR Cloud TV transition.
We look forward to working with you.
Cox Support Forum Moderator
I am trying to watch something I recorded THIS AFTERNOON. ALL recordings are impacted. I cannot watch ANY of my recordings. Do you still want an email? I was going to try calling when I had some time. This is annoying, I'm paying for this service I can't use.
HI Denise21. Please contact us at your earliest convenience to get your issue resolved. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
