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dmckenzie7777's avatar
dmckenzie7777
New Contributor

Please make an option to turn off screensaver

It serves no function, and even if it did, there is no reason to not let people turn it off if they want to.  The TV channel is the screensaver, and there are all kinds of reasons that people might want their TV to stay on even if they are not there to hit a button on the remote.  I have requested this easy fix by calling customer service many times with no real response.  I see many people have been making this request for years.  I'm canceling if the issue is not addressed by the end of the month.  Thank you. 

Screensaver

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  • RaquelD's avatar
    RaquelD
    Moderator

    Hello Dmckenzie7777, 
    I apologize that this request has not become a feature that can be self controlled. We would not want to lose a loyal customer such as yourself for a feature such as this. I definitely understand the desire to adjust or disable the screensaver. I use TV as background noise and when the screensaver pops up, it always wakes me up. In the screensaver settings you are able to adjust the time before the screensaver turns on to a maximum of 5 hours. This can be done simply by using the voice feature and saying 'open screensaver settings', or going to the settings, select 'device settings', then 'screensaver'. 
    I have once again submitted additional feedback on your behalf to request more control over turning the screensaver on and off, not just increasing the time before it goes into effect. If you have any additional questions or need help with accessing this, please email us at cox.help@cox.com with a link to this thread, your name, and address, and we would be happy to assist further.
    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.

  • mgnelson1221's avatar
    mgnelson1221
    New Contributor

    I couldn't agree more with dmckenzie7777.  I too use the TV as background noise while sleeping and it wakes me up multiple times a night. Worse yet, we have a newborn and he will also wake up once the screeensaver turns on which is extremely frustrating. Ideally there should be an option to turn it off but at the very least there should be an option to leave the volume on even if the screensaver comes on. I too am considering canceling my cox because of this. As parents of a newborn sleep is of the upmost importance and this is something that is affecting our day to day lives. Please, please, please fix or add an option to leave the volume on.

    • TiffanyR's avatar
      TiffanyR
      Moderator

      Hello Mgnelson1221,

      I can understand needing undisturbed sleep with a newborn in the home. I am sorry to hear that the screensaver coming on wakes you and your newborn up. We value your loyalty and wouldn't want to see you go. I have sent your feedback to our products team to see if this can be changed in upcoming updates. Please reach out to us at cox.help@cox.com if you need any additional assistance. 

       

      The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.