Please make an option to turn off screensaver
It serves no function, and even if it did, there is no reason to not let people turn it off if they want to. The TV channel is the screensaver, and there are all kinds of reasons that people might w...
Forum Discussion
Hello Dmckenzie7777,
I apologize that this request has not become a feature that can be self controlled. We would not want to lose a loyal customer such as yourself for a feature such as this. I definitely understand the desire to adjust or disable the screensaver. I use TV as background noise and when the screensaver pops up, it always wakes me up. In the screensaver settings you are able to adjust the time before the screensaver turns on to a maximum of 5 hours. This can be done simply by using the voice feature and saying 'open screensaver settings', or going to the settings, select 'device settings', then 'screensaver'.
I have once again submitted additional feedback on your behalf to request more control over turning the screensaver on and off, not just increasing the time before it goes into effect. If you have any additional questions or need help with accessing this, please email us at cox.help@cox.com with a link to this thread, your name, and address, and we would be happy to assist further.
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Any update on this? This is is a deal breaker feature for my family. This is unacceptable for how much we pay for service.
Hello Mrbrightside333, I apologize that you didn't have a positive experience with the screensaver feature for Contour. We truly value you as a customer and want you to always feel that way. The options we will have available for managing the activity of your screen saver can be found in the following article. https://www.cox.com/residential/support/contour-and-power-save-mode.html. If you have further questions or need more detailed support for your box please feel free to send us an email at cox.help@cox.com with your full name and address I would love to assist you. Thank you.
