Hello, Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app on my tv. The apple logo appeared like normal and then just went to a black screen and that’s all it’s been doing since. I’ve tried numerous attempts to solve this issue . Unplugging cord from box , unplugging tv power cord , getting cox to send a signal to box , getting 2 new contour boxes and 2 new remote controls , called apple customer support, called Samsung customer support, checked for updates with app and tv, deleted app and reinstalled and the last step was speaking to a cox tier 2 specialist. She mentioned to me that she was creating a ticket and it could be something on their backend . The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs . Do not understand it at all . Any thoughts or ideas would be appreciated. thank you

Hi, Anteloper. Here are some steps to try for your Apple+ issue on your Contour receiver: -Click on the Contour button on the remote. -Select the setting icon on the far right lower bottom of the screen to go into the settings -Arrow down to highlight and select privacy. -Arrow down and select Locally stored data -A box will appear on the tv screen asking if you want to clear local storage. Click "OK" Let us know if that helps. - Chrisj - Forums Moderator

Then the cable box has a problem, because if the app starts to launch and goes black, there's a problem on the box, and you will probably have to swap it out. MY apologies I read the initial post as opening the app on the TV.

Contour is just glitchy with apps. My advice would be to purchase a streamer for your apps. Anyone know of voice-activated streamers?

bruce widermouthopen darkatt just wanted to give you all an update . I called cox and they said that Apple TV + is a nationwide issue and started at 9pm last night and they are working on it . They said its a coding issue they are having . Thank you all for your assistance.

I all that says ‘not able to clear local storage’ The app works on small box but not the contour box I was told to come in and get a new box but after reading that it will not work on the new one. I’m almost thinking it’s time to cut the cord.

The voice controls are for the cable box only. It's not going to be able to properly control apps on a tv set.

APPLE TV APP NOT WORKING ON CONTOUR BOX .

47 Replies

Bruce
Honored Contributor III
Contour is just glitchy with apps. My advice would be to purchase a streamer for your apps. Anyone know of voice-activated streamers?
- Kevin_S_
  New Contributor III
  bruce but how come it works on one box and not the other if it’s same box ? So strange
  - Bruce
    Honored Contributor III
    Do you have more than 6 streams? Clear the history on the problem box.
- WiderMouthOpen
  Honored Contributor III
  I suggest Google TV or Fire TV. I prefer Google TV because of the USB C connection for adapters like ethernet and web cams. You can get the HD(not 4K) version for 30$.
- Kevin_S_
  New Contributor III
  Hello bruce I’m not interested in purchasing a streamer but thank you
  - Kevin_S_
    New Contributor III
    bruce widermouthopen darkatt just wanted to give you all an update . I called cox and they said that Apple TV + is a nationwide issue and started at 9pm last night and they are working on it . They said its a coding issue they are having . Thank you all for your assistance.
Darkatt
Valued Contributor III
The voice controls are for the cable box only. It's not going to be able to properly control apps on a tv set.
- Bruce
  Honored Contributor III
  The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs .
  
  You have to read the entire post.
  
  According to the link "See more voice commands" on the following page, voice responds to "Netflix" and "YouTube." It also reads like OP has successfully launched AppleTV in the past and Contour initiates the command.
  
  www.cox.com/.../remote.html
  - Kevin_S_
    New Contributor III
    @bruce thanks but I clicked the link and I see the “more commands “ option but not sure what you mean by “on the following page, voice responds to "Netflix" and "YouTube." It also reads like OP has successfully launched AppleTV in the past and Contour initiates the command” ? What does OP stand for ?
- Kevin_S_
  New Contributor III
  Hello @darkatt the remote control does not work when speaking or hitting button to get to Apple TV + . All other apps work when speaking or hitting button .
  - Darkatt
    Valued Contributor III
    And it's on a DIFFERENT TV than the OTHER voice controller, right? Like I said earlier, the voice controller is designed primarily to control the cable BOX, and is not going ot PROPERLY control apps on the TV. That's not to say it won't work, but it may not work on ALL tv's and all apps.
    
    You said the apple app starts up then the TV goes blank. That could be a problem with the Apple tv app itself on the tv.
    
    Additionally, Netflix and Youtube are apps that are on the CONTOUR box.
MessyMom5
New Contributor
I am having this same issue right now. Is the box it worked on your main cox contour box and then it didn’t work on the other one which is the smaller receiver type box? Can’t seem to get it to work at all on my receiver boxes.
- TiffanyR
  Moderator
  Hello MessyMom5,
  
  I am sorry to hear that you are having trouble getting the AppleTV app to work on the cable boxes. What happens when you press the Contour button on the Cox remote, go to Apps, and select Apple TV? Do you get a black screen or an error message?
  
  Tiffany R.
  Cox Support Forum Moderator
  - davidra
    New Contributor
    Cox has had this problem for a very long time now. After changing two of my boxes to the newest Contour box, and having a tech visit, I have exactly the same problem. Why doesn't Cox just explain exactly what is going on? We're paying for Apple+; it would be nice if we could actually watch it.
fierygirl
New Contributor
Same thing happening to me right now. Just a black screen after the apple logo. Similar issue with the Discovery app as well
- Allan
  Moderator
  @Fiergirl, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
kjcomco
New Contributor
I've had the dreaded Black Screen of Death with the Apple TV+ app on my Contour box for a month or more now. I've been through about 4 hours of tech support chats, had a new box sent, reset and refreshed I don't know how many times. All Level 1 support seems to do is try to sell me a $100 technician to reinstall services with no option to not pay it. I've been with Cox for over 20 years and currently pay better than $300/month. I wonder what the Loyalty Department will think once I get off of hold.

If anyone has a solution - I'm looking at YOU Cox - please present it!
- ChrisJ2
  Moderator
  Oh no, Kjcomco. I'm really sorry about the app issue you're having. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm happy to look into this for you. -Chrisj - Forums Moderator
  - Anteloper
    New Contributor
    Same thing happening to us. Apple TV+ app will not launch on one contour box. The Apple logo shows up then it goes to a black screen that never changes. However, in another room with our main contour box, the app will launch properly. Cann this be fixed?