TV signal cuts out every day
TV signal cuts out every day. Usually anywhere from 10 -15 times but today it's cut in and out over 100 times. You guys need to get this fixed.
Forum Discussion
First, if you want to complain to Cox directly, either call them or use one of the methods in the welcome post. If you want to troubleshoot with the users on the forum, can you give some data on the problem? What do you mean "cuts out"? Do you get a black screen? A error message? Snow/static? Does it effect all channels? Do you have multiple boxes in your house? What kind of box is it?
As per your previous posts, you were also having issues with internet. Is that still the case? Does the TV service cut out at the same time your internet goes down? If so, when was the last time you had a technician out?
As far as my Internet I wfh but I have a mobile hotspot my work provides me because Cox Internet is unreliable. I do stream from Cox when I'm not working and it usually goes in and out a few times a week and if course for days when there's an outage.
It's a brief blue error message that says their is currently no TV signal detected in this channel. It stays up for 5 or 6 seconds usually then the signal comes back for a few seconds then I get the blue error message again. Then it'll happen a few minutes later. It usually my happens 10 or 15 times every day which I move gotten used to, but today it's happened over 100 times.
I have several of the smaller boxes HD uDTA-C. It happens with all of them
Does it effect all the channels? Also, does it happen on all the boxes at the same time? Last, does your Cox internet go down when the channel does?
You probably have some kind of signal problem. How does the coax get from the pole to the different rooms the modem and boxes are in? How many splitters and what kind? Do you have a amp?
No, my neighbors who still have Cox experience the same thing I do. I also have other friends who say this is normal for them too. As I'm typing this out the TV is going in and out. It was actually good since Friday night. It's definitely on Cox's end. I'm sure they know it
Why are you sure they know it? If no troubleshooting is needed, then contact Cox to schedule a technician. They are the only ones that can escalate issues to maintenance. If/when they do, make sure to get the ticket number. Also, make sure you isolate everything on your side, otherwise the technician will find the path of least resistance and blame the problem on that instead of escalating it. This will not only help fix the actual problem, but protect you from being charged. Good luck.
Same thing happens to me and my neighbors. Cox has been here, did something, no explanation of course and it fixed it for a couple days then right back to it.
I wasn't charged for them coming out as it was a Cox issue.
Hello. I'm sorry to hear you are having issues. Please reach out to us at cox.help@cox.com for assistance. We're happy to help.
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