TV signal cuts out every day
TV signal cuts out every day. Usually anywhere from 10 -15 times but today it's cut in and out over 100 times. You guys need to get this fixed.
Forum Discussion
No, my neighbors who still have Cox experience the same thing I do. I also have other friends who say this is normal for them too. As I'm typing this out the TV is going in and out. It was actually good since Friday night. It's definitely on Cox's end. I'm sure they know it
Why are you sure they know it? If no troubleshooting is needed, then contact Cox to schedule a technician. They are the only ones that can escalate issues to maintenance. If/when they do, make sure to get the ticket number. Also, make sure you isolate everything on your side, otherwise the technician will find the path of least resistance and blame the problem on that instead of escalating it. This will not only help fix the actual problem, but protect you from being charged. Good luck.
Same thing happens to me and my neighbors. Cox has been here, did something, no explanation of course and it fixed it for a couple days then right back to it.
I wasn't charged for them coming out as it was a Cox issue.
Hello. I'm sorry to hear you are having issues. Please reach out to us at cox.help@cox.com for assistance. We're happy to help.
Cox Forum Moderator
Yeah, it's in their end they just won't admit it. My neighbors who still have Cox here experience it too. Wasn't bad today. It only cut outs about 5 or 6 times
