Cut internet cable
Last night there was no Internet. Today as soon as I got back from work checked the outside connection. The cable from the box outside to the inside of the house is cut. Who incurrs in the cost of repairing that?
Hi conesae,
I am sorry to learn of your service loss. Friday is not an ideal day to be without services. The good news is, any issue outside your home or with the Cox equipment inside your home is our responsibility and will not result in a charge for the visit. Please send us an email to cox.help@cox.com as soon as you can with your account details so that we can get you scheduled for a visit.
Cox Support Forum Moderator
