Cut internet cable
Last night there was no Internet. Today as soon as I got back from work checked the outside connection. The cable from the box outside to the inside of the house is cut. Who incurrs in the cost of re...
Hi conesae,
I am sorry to learn of your service loss. Friday is not an ideal day to be without services. That is a great question, but to clarify, anything leaving the audit box and wraps around the house is considered customer responsibility. It might be a good idea to consider adding Cox Complete Care just in case, to avoid repair of a cut line. Hope this helps!
Please send us an email to cox.help@cox.com as soon as you can with your account details so that we can get you scheduled for a visit.
Cox Support Forum Moderator
