Permanently disabling Call Waiting impossible????
This may be beating a dead horse (and I suspect it is) but is there actually any way to disable Call Waiting through the Voice Tools interface and have it remain disabled? I've just downgraded my service dropping cable TV (finally) after the cost went up by 50% this month. Thanks for giving me the motivation to ditch this overpriced nonsense. Updating my service seemed to trigger sending me the latest version of the cable modem--the one that looks like a miniature white Leaning Tower of Pisa. Years back I was informed that COX was powerless to make my choice for Call Waiting to be activated or deactivated stick as the previous modem had "burned in" defaults that it would reset to whenever the modem reset. I thought it odd that a communications company would be held hostage to the supposed design specs of a modem but I was told by a high-level area manager that COX was powerless to make sensible changes to the system and I'd just have to continue to log in and disable Call Waiting through the Voice Tools repeatedly.
I never believed that excuse (even for a poorly managed company like COX who could never solve several other technical issues concerning use of a smart card). I had a small glimmer of hope that a newer generation of cable modem might possibly store my desire to have Call Waiting disabled after a reboot but alas it is still a persistent problem. My last cable provider stored my configuration in a database and downloaded that to the cable modem upon reboot. COX has insisted that this is the modem's fault (apparently every modem they choose to send to its customers) and that choices like Voice Mail and Call Forwarding and Simultaneous Ring are restored from read-only defaults stored in the modem and there is no technical solution possible. Funny that my Voice Mail and Call Forwarding and Nomorobo/Simultaneous Ring settings are preserved after a reboot of the modem but only Call Waiting is forced on my by the evil-minded engineers who designed the cable modem (apparently every different model purchased by COX).
I've seen posts here on this forum complaining about similar issues going back many years so this is a well known issues that COX is apparently simply too lazy to resolve. Maybe, if 99% of their user base complained about this bug then someone would be motivated to fix it (and I know it can be fixed because the excuse that the modem won't allow such a fix is transparently BS).
I've tried calling customer service (which went nowhere though it made it to the SE area manager). I've tried Chat but we all know that they can't deal with any issues off their tight scripts. In a moment of optimism (uncharacteristic to be sure) I'm posting to this support forum. I'm not expecting any resolution as I assume COX will be intractable in their position that "nothing can be done" as they are held hostage to all the evil manufacturers of cable modems who are so enamored with Call Waiting that it goes against their wishes to allow anybody to opt out permanently.