Forum Discussion

NoFanOfCox's avatar
NoFanOfCox
New Contributor III
2 years ago

Permanently disabling Call Waiting impossible????

This may be beating a dead horse (and I suspect it is) but is there actually any way to disable Call Waiting through the Voice Tools interface and have it remain disabled? I've just downgraded my ser...
lhn_fan's avatar
lhn_fan
New Contributor III

I want to disable it because many of the call are junk solicitaions.  I don't need to be interrupted by someone I don't want to talk to anyway.  If it's someone I want to talk to it can go to voicemail when I am on the phone, and I can return the call whenever I want.

DRVEGAS's avatar
DRVEGAS
Valued Contributor
2 years ago

Try *38 on your phone to see if that will work.

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 years ago

    Cox doesn't do a good job of updating informational websites.  But, since you only want to use a phone for Voice Tools access, it would have been easy to see *38 doesn't work.  When you press either *37 or *38, you hear the following:

    "We are sorry.  The service you attempted to reach is no longer supported.  Please contact Cox Customer Service for assistance."

    An email to Cox verified Call Waiting may only be turned OFF from the website.

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor
      2 years ago

      I can enable and disable my call waiting using the voice tools.  I was just curious why the *37 and *38 isn't supported anymore?

      • CurtB's avatar
        CurtB
        Honored Contributor
        2 years ago

        Contact cox.help@cox.com and ask them.