The one that was shipped to me yesterday that I installed is:
Panoramic Wifi Gateway
Brand: ARRIS
Model: TG4482A
The un-dead Call Waiting zombie issue has persisted for 3 years on the previous black tower modem and now on this one. I know it is not an issue with the hardware but COX used that as an excuse as to why they could not fix this. "The modem has this read-only default saved in hardware and it cannot be changed" was their line.
Just for giggles I tried the support Chat. I asked for a real human and chatted for about 30 minutes. I'm pretty sure there was no human at the other end but likely a ChatGPT AI script. Either that or I was so far out of the poor guy's script that he had no idea what to do with me. Suggested diagnostic options like checking for dial tone and then rebooted my modem remotely. This of course killed my internet and dropped the chat (possibly a means to end the chat session). Surprise, surprise--when the modem finally came back up and restored internet, my Call Waiting was re-enabled.
I'd attach a screen capture as proof but this forum does not seem to allow actual image attachments that are not URLs.
Just for giggles I tried the support Chat.
Avoid the chat at all costs. Phone support is pretty useless too. I suggest emailing the moderators here at cox.help@cox.com and see what they say. Maybe they can open a ticket with what ever vendor owns the switches? At the very least they can confirm what you already know but in a official manner.
