Years of stable/fast service - suddenly (4 days ago) about 1/10th the speed.
Scottsdale, AZ - been a Cox customer for 10-years at this address. Always been Internet-only and always purchased the fastest plan available w/o incentives.
For the last 3 years in my area been super happy with Gigablast (the Gig-over-copper service).
At the time they offered the speed upgrade and I selected it, I bought a new Arris SB8200 and Google Home mesh routers that I hard-wired all over the house.
The combo has been fantastic.
Problem...
About 4 days ago, I noticed all the wired and wireless devices in the house buffering/timing out/etc and while they all eventually got back online (after about 24hrs of REALLY spotty connectivity), the speed has been garbage regardless of device or activity.
I'd say about 10% of what it's been for years.
I was wondering if anyone wouldn't mind eye-balling the log info from the Arris and see if something looked hugely suspect?
Thank you for the help!
(Sorry for the dump below - it seemed to be the way most people were sharing their logs...)
Startup Procedure | ||
---|---|---|
Procedure | Status | Comment |
Acquire Downstream Channel | 951000000 Hz | Locked |
Connectivity State | OK | Operational |
Boot State | OK | Operational |
Configuration File | OK | |
Security | Enabled | BPI+ |
DOCSIS Network Access Enabled | Allowed |
Downstream Bonded Channels | |||||||
---|---|---|---|---|---|---|---|
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
29 | Locked | QAM256 | 951000000 Hz | -6.4 dBmV | 39.8 dB | 2 | 0 |
1 | Locked | QAM256 | 783000000 Hz | -2.3 dBmV | 42.8 dB | 2 | 0 |
2 | Locked | QAM256 | 789000000 Hz | -2.3 dBmV | 42.9 dB | 2 | 0 |
3 | Locked | QAM256 | 795000000 Hz | -2.5 dBmV | 42.7 dB | 3 | 0 |
4 | Locked | QAM256 | 801000000 Hz | -2.4 dBmV | 42.8 dB | 5 | 0 |
5 | Locked | QAM256 | 807000000 Hz | -2.4 dBmV | 42.7 dB | 1 | 0 |
6 | Locked | QAM256 | 813000000 Hz | -2.5 dBmV | 42.6 dB | 1 | 0 |
7 | Locked | QAM256 | 819000000 Hz | -2.5 dBmV | 42.5 dB | 1 | 0 |
8 | Locked | QAM256 | 825000000 Hz | -2.6 dBmV | 42.6 dB | 1 | 0 |
9 | Locked | QAM256 | 831000000 Hz | -2.6 dBmV | 42.5 dB | 1 | 0 |
10 | Locked | QAM256 | 837000000 Hz | -2.7 dBmV | 42.5 dB | 1505 | 2254 |
11 | Locked | QAM256 | 843000000 Hz | -2.7 dBmV | 42.5 dB | 2935 | 2859 |
12 | Locked | QAM256 | 849000000 Hz | -2.7 dBmV | 42.4 dB | 7 | 0 |
13 | Locked | QAM256 | 855000000 Hz | -2.9 dBmV | 42.5 dB | 2 | 0 |
14 | Locked | QAM256 | 861000000 Hz | -3.4 dBmV | 42.1 dB | 1 | 0 |
15 | Locked | QAM256 | 867000000 Hz | -3.7 dBmV | 41.9 dB | 1 | 0 |
16 | Locked | QAM256 | 873000000 Hz | -3.6 dBmV | 41.9 dB | 0 | 0 |
17 | Locked | QAM256 | 879000000 Hz | -3.7 dBmV | 41.9 dB | 6 | 0 |
18 | Locked | QAM256 | 885000000 Hz | -4.0 dBmV | 41.8 dB | 2 | 0 |
19 | Locked | QAM256 | 891000000 Hz | -4.3 dBmV | 41.6 dB | 2 | 0 |
20 | Locked | QAM256 | 897000000 Hz | -4.4 dBmV | 41.5 dB | 3 | 0 |
21 | Locked | QAM256 | 903000000 Hz | -4.7 dBmV | 41.3 dB | 1 | 0 |
22 | Locked | QAM256 | 909000000 Hz | -4.8 dBmV | 41.1 dB | 1 | 0 |
23 | Locked | QAM256 | 915000000 Hz | -5.1 dBmV | 40.8 dB | 2 | 0 |
24 | Locked | QAM256 | 921000000 Hz | -5.5 dBmV | 40.5 dB | 1 | 0 |
25 | Locked | QAM256 | 927000000 Hz | -5.6 dBmV | 40.4 dB | 2 | 0 |
26 | Locked | QAM256 | 933000000 Hz | -5.8 dBmV | 40.3 dB | 2 | 0 |
27 | Locked | QAM256 | 939000000 Hz | -6.0 dBmV | 40.0 dB | 1 | 0 |
28 | Locked | QAM256 | 945000000 Hz | -6.1 dBmV | 40.0 dB | 1 | 0 |
30 | Locked | QAM256 | 957000000 Hz | -6.4 dBmV | 39.7 dB | 7 | 0 |
31 | Locked | QAM256 | 963000000 Hz | -6.8 dBmV | 39.4 dB | 7 | 0 |
32 | Locked | QAM256 | 969000000 Hz | -7.0 dBmV | 39.3 dB | 8 | 0 |
159 | Locked | Other | 300000000 Hz | -1.9 dBmV | 43.0 dB | 843174600 | 1208 |
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
1 | 1 | Locked | SC-QAM Upstream | 17700000 Hz | 6400000 Hz | 38.0 dBmV |
2 | 2 | Locked | SC-QAM Upstream | 24100000 Hz | 6400000 Hz | 39.0 dBmV |
3 | 3 | Locked | SC-QAM Upstream | 30500000 Hz | 6400000 Hz | 40.0 dBmV |
4 | 4 | Locked | SC-QAM Upstream | 36900000 Hz | 6400000 Hz | 41.0 dBmV |
5 | 6 | Locked | SC-QAM Upstream | 12900000 Hz | 3200000 Hz | 37.0 dBmV |
Current System Time: Wed Jun 2 15:37:07 2021
Date Time | Event ID | Event Level | Description |
---|---|---|---|
06/02/2021 13:47 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:47 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:36 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:36 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 2436694061 | 5 | "Dynamic Range Window violation" |
06/02/2021 13:29 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 67061600 | 6 | "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 73040100 | 6 | "TLV-11 - unrecognized OID;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:29 | 68000300 | 5 | "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:01 | 2436694066 | 6 | "Honoring MDD; IP provisioning mode = IPv4" |
01/01/1970 00:00 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:00 | 84000100 | 3 | "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" |
06/02/2021 13:26 | 2436694044 | 3 | "Resetting the cable modem due to docsDevResetNow" |
05/21/2021 02:14 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
05/21/2021 02:13 | 84000500 | 3 | "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
05/21/2021 02:01 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
05/21/2021 02:00 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
05/21/2021 02:00 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:08 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:08 | 84000100 | 3 | "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:22 | 84000100 | 3 | "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:21 | 84000100 | 3 | "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:20 | 82000100 | 3 | "No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:20 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:19 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:17 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:15 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |
01/01/1970 00:15 | 68000100 | 3 | "DHCP FAILED - Discover sent, no offer received;CM-MAC=58:19:f8:b6:10:c9;CMTS-MAC=00:29:c2:01:a0:ed;CM-QOS=1.1;CM-VER=3.1;" |